VVX401 "hot" mic
We have a customer that wants to use analog recording on VVX401 phones. They will utilize a recorder tap in the handset loop to record. We've found that the handset mic is active all the time, even...
View Article[Software] Polycom Trio VisualPro Hardware and Polycom Trio VisualPro v6.1.9
Hello all, we just released the 6.1.9 Software for the Polycom Trio VisualPro Hardware and Polycom Trio VisualPro v6.1.9 You can find this => here <= In addition to support for the new Trio...
View ArticleIP 650 will not pull updates to (MAC)-directory.cfg
i have edited the (mac)-directory.cfg file, but the phone will not pull the updates from the provisioning server.Keeping in mind i am new to setting up a IP phone system. (self teaching) ~Travis
View ArticleAcoustic Fence feature on VVX 601: is there way to view and tweak parameter...
Hi,I am very much new to Polycom phone, I would appreciate if I can have advice for setting up Acoustic Fence feature on VVX 601. I am following admin guide below, and so far by Acoustic Fence feature...
View ArticleUSB Recording Conference Calls with VVX 500
I am able to record calls to USB during a two-party call, however as soon as I add a third party in a conference or via join, the record option no longer appears. Is there a setting to allow recording...
View ArticleVXX300 issue configuring statically without provisioning server
Hi , i have many VXX300 phones and i am trying to configure them statically without provisioning , the only way that i could do it was setting the ip address static , i tried to set provisining setting...
View ArticlePolycom IP7000 API
Hi, I am writing a driver for the IP7000 in order to be able to control it from a third party control system. I searched through all Polycom public web repositories and still can't find a clear...
View ArticleUnable to provision phone. Polycom VVX 500 downloads initial config and...
Very very basic setup, that works with 100% of every other phone on the network. We have one phone that was working fine for months and now we need to point it to a new provisioning server. The phone...
View ArticleVVX600 constantly freezes
Hello. My company has 20 Polycom VVX600 phones. A few days later, all day long, the phones freeze when making calls, this is especially noticeable when the call is canceled, when it stops, but...
View ArticleVVX 301 and BLF
Hi,Some users reported me that their Polycom VVX 301 fails to monitor BLF lines when the phone is off hook. Phones are using 5.5.2 firmware.The problem is not present on older SPIP 650 phones with...
View ArticlePDF documentation unavailable (file damaged)
Hello,On this pagehttps://support.polycom.com/content/support/north-america/usa/en/support/voice/polycom-uc/polycom-profiled-uc-software-features.html When trying to view/download .pdf documentation I...
View ArticleTrio Visual+ usb wifi support?
Is there a USB wifi adapter that i can plug into my Trio Visual+ to connect it to my network (so that my Trio 8800 can connect to it)?I have a POE device that can give the Visual+ power but i don't...
View ArticleBLF hold status not visible on VVX 500
Hello, Phonetype : polycom vvx500 version : 5.5.0.20556 The problem here is..I have two polycom phones, in one phone i have a monitored user and another i have a BLF line for...
View ArticleIssue using Polycom firmware path
Polycom Community, I am trying to upgrade all VVX models using the Polycom provisioning path below....
View ArticleSoundPoint IP 650 - SoundPoint IP(Not Registered)
Hi guys, we've got IP650 here and they are not getting extension registered. Menu->Status->Lines gives "Line1:SoundPoint IP(Not Registered)" message. The phone does have correct IP from DHCP(i.e....
View ArticleTrio 8800- Upload custom background on 5.7.1 Rev AC
Hello, I was wondering if it is possible to change the background on the Trio device with the new software release. I was only able to find information to change the background for the Visual+ with...
View ArticleVVX 1500: how to upgrade to latest UC software from bootrom 3.0.1
Hi, my phone has bootrom 3.0.1, and the release notes of the lates UC-software say to follow technical bulletin 695 because at least bootblock 3.0.4 is required. I have set up an FTP server and have...
View ArticleReal Presence Trio 8500 time/date out of syn
have a problem about RealPresence Trio 8500 Time Synchronization.I already tried different method, using Manual IP SNTP , Given SNTP (using pool.ntp.org)But I still got warning message ( Time/date...
View ArticleCan't administer VVX 201 locally or remotely. Account is locked.
I have a VVX201 with 5.5.0.20556 which I'm locked out of. When I try to log in through web interface, I get a "Account is locked. Try again after sometime" message.Here's what I've tried:Reset phone...
View ArticleEmergency business situation, loss of VOIP phones....
Good morning, I will be brief in the asking here, but to be quite blunt, I am the CEO of a smaller nonprofit agency in Kansas that recently went through a total loss flood, now having lost several...
View Article