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Unable to provision phone. Polycom VVX 500 downloads initial config and crashes (core dump)

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Very very basic setup, that works with 100% of every other phone on the network.

 

We have one phone that was working fine for months and now we need to point it to a new provisioning server.

 

The phone does the following and then crashes and uploads a core:

 

 

10.20.100.186 - - [04/Oct/2018:20:45:11 +0000] "GET /0004f2b059aa.cfg HTTP/1.1" 200 429 [FileTransport PolycomVVX-VVX_500-UA/5.9.5.13643 (SN:0004f2b059aa) Type/Updater]
10.20.100.186 - - [04/Oct/2018:20:45:12 +0000] "PUT /Logs/0004f2b059aa-boot.log HTTP/1.1" 201 71 [FileTransport PolycomVVX-VVX_500-UA/5.9.5.13643 (SN:0004f2b059aa) Type/Updater]
10.20.100.186 - - [04/Oct/2018:20:45:41 +0000] "GET /0004f2b059aa.cfg HTTP/1.1" 200 429 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:41 +0000] "GET /polycomBasic.cfg HTTP/1.1" 200 2391 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:41 +0000] "GET /site.cfg HTTP/1.1" 200 11003 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:41 +0000] "GET /sip.cfg HTTP/1.1" 200 24573 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:42 +0000] "GET /Overrides/0004f2b059aa-phone.cfg HTTP/1.1" 404 315 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:42 +0000] "GET /Overrides/0004f2b059aa-web.cfg HTTP/1.1" 404 313 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:42 +0000] "GET /000000000000-license.cfg HTTP/1.1" 404 307 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:42 +0000] "GET /0004f2b059aa-license.cfg HTTP/1.1" 404 307 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]
10.20.100.186 - - [04/Oct/2018:20:45:47 +0000] "GET /SoundPointIPWelcome.wav HTTP/1.1" 200 95926 [FileTransport PolycomVVX-VVX_500-UA/5.8.0.12848 (SN:0004f2b059aa) Type/Application]


10.20.100.186 - - [04/Oct/2018:20:47:17 +0000] "PUT /enc.0004f2b059aa-5.9.5.13643-core.tApp0.803.1538685947.11.tar.gz HTTP/1.1" 200 370 [FileTransport PolycomVVX-VVX_500-UA/5.9.5.13643

 

Unable to attach the core file directly because the forum returns the error:

  • The file enc.0004f2b059aa-5.9.6.6357-core.tapp0.800.1538776166.11.tar.gz does not have a valid extension for an attachment and has been removed. jpg,gif,pdf,ppt,doc,png,jpeg,zip,.7z,docx,xlsx, pptx, wmv, flv, mp3, mp4, log, tgz,pbu are the valid extensions.

 

I suggest you allow .tar.gz files since this appears to be part of your debug process.

 

I have zipped the core file so that the forum is happy,


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