SSIP 7000 - Switching to and from AUX input
Hi everyone,I'm setting on an SSIP 7000 in my office and I would like to have a PC connected to it for Skype calls, and I also want the phone to be connected for regular phone calls. When I connect the...
View ArticleMissed call list not dialing out to the user in VVX 500
Hello, We have one issue regarding polycom VVX 500.below is the detailed description of the issue. 1) We have shared lines on two polycom vvx phones,these phones are part of the same BLA...
View ArticleUC documentation question regarding reg.1.auth.password
On page 87 of the most recent UC documentation is states: You can change the default password using any of the following methods:• The popup prompt when the phone first registers• Phone menu• Web...
View Articlesoundpoint IP 601 wrong extension in my office
my phone broke so I got this one out of the warehouse; how do I set it up?
View ArticleShared line Missed call is logging as "sip:number@" (instead of number) on...
Hello, We are having issue with Missed call logging on PolycomVVX 500 for a shared line. Here missed call is logging as SIP URL format (ex: sip:number@domain") instead of just number .When we try to...
View Article[SoundStation IP 7000] - Cannot change language of WebGUI or Phone
Hi all, we've got us a SoundStation IP 7000 running the latest firmware 4.0.14.0987.We'd like to change the language of the Phone (LCD-Screen) to a different language than english.Selecting a different...
View ArticleTrio 8800 - Unable to call out
Hello, We have a 3 Trio's setup in our environment, all SIP phones and we cannot call out from them. We are able to call to them from other VOIP phones. Firmware 5.7.1.4145Attached are the logs for one...
View ArticleEFK for in call DTMF
Hi to all, We have set up the ability to park a call via in call DTMF so simply press *** will park a call.We created an EFK to accomplish this to make it...
View ArticleUpgrade of Polycom 550 running 4.3.1
We have a client with a no. of old polycom 550 which we are trying to upgrade.For the rest of the phones we have been trying to upgrade 4.0.14.The problem is that the 550s won't upgrade. The 550s are...
View Articlelatest bootrom.ld
I've just download the latest 5.8.1 firmware and unlike the prior 4.x firmware it doesn't contain a bootrom.ld. Where do I find the latest bootrom.ld? It would also be nice if the your doco made this a...
View ArticleSoundPoint IP 331 Software Upgrade
How can I upgrade from the web interface this UC Software Version 4.0.4.2906?? I've tried several times with no success, BootROM Software Version 4.4.0.0080I did reset to factory defaults and then...
View ArticleUnderstanding Firmware Upgrade Software
This was a challenge as I have a ip6000 that I wanted the firmware upgraded.The information and solution is posted through out the forum but hard to grasp. There are a few key factors that one must...
View Article[Software] Polycom Trio UC Software 5.7.2 Rev AA
Hello all, we are pleased to annouce the release of the Polycom Trio UC Software 5.7.2 Rev AA. New Features: Polycom Trio System Support for Cisco WebExThe Cisco WebEx application enables users to join...
View ArticleTrio 8800 and visual+
Hello Polycom,do you have a guide on how to enter manually a static IP in the Visual+i can see the trio in DMA we do not have a DHCP serverthe trio software version is 5.7.1.4145thank you Eric
View ArticleLDAP Corporate Directory
Hoping someone can help by providing steps to configure Polycom IP 7000 to pull information from Active Directory to display in the Polycom IP 7000 as the corporate directory. I have got as far as...
View ArticleMultiple SIP accounts on VVX 601
I am moving to a new office soon, and am planning on acquiring and configuring a VVX 601. What I would like to do is configure the phone to use one SIP account for a VoIP service for my personal...
View ArticlePolycom Failover Issue.
We have 2 Polycom phones in the network this whole setup is on a boat so we are using VSAT networks. We have 2 WAN links one is primary and one for failover, phones are registered through the primary...
View ArticleSoundStation IP 6000 lan port inactive
Forgive me if this is a repeat -- I could not find my previous post so I am thinking it did not post properly. I also could not find anything useful with a search of the Community. I have a new...
View ArticleVVX 411, 802.1X, Cisco ISE, EAP-TLS (CA Certificate)
Hello everyone, I'm wondering how to setup properly VVX to use CA certificate (is installed on phone) which will be used for authentication (ISE will authorize endpoint).I read already TB: 57352 and...
View Article