We have a client with a no. of old polycom 550 which we are trying to upgrade.
For the rest of the phones we have been trying to upgrade 4.0.14.
The problem is that the 550s won't upgrade.
The 550s are reporting:
User-Agent: FileTransport PolycomSoundPointIP-SPIP_550-UA/4.3.1.0440
I'm guessing that given the bootrom is running a later version no. than the 4.0.x hence it won't upgrade.
When I look at the polycom release verions the 4.3 release doesn't seem to fit into the normal flow of upgraded version. The result is I'm uncertain as to what version to upgrade to.
We have a mix of 320, 331, 335, 550, 560.
What version of firmware should I be upgrade to to ensure that all of these phones are supported on a single firmware version?
FYI: when we try to upgrade the 550 we get the following log:
When we download the 4.3 firmware it doesn't contain a sip.ld so I'm uncertain what to give it.
000015.395|cfg |*|00|Prov|Starting to update 2345-12500-001.sip.ld 000015.410|copy |3|00|'tftp://192.168.0.21/2345-12500-001.sip.ld' from '192.168.0.21' 000015.450|copy |3|00|Download of '2345-12500-001.sip.ld' FAILED on attempt 1 (addr 1 of 1) 000015.450|copy |*|00|Server '192.168.0.21' said '2345-12500-001.sip.ld' is not present 000015.455|cfg |3|00|Could not get all 512 bytes of the header 000015.465|app1 |4|00|Error downloading 2345-12500-001.sip.ld 000015.470|cfg |*|00|Prov|Starting to update sip.ld 000015.485|copy |3|00|'tftp://192.168.0.21/sip.ld' from '192.168.0.21' 000015.515|cfg |3|00|New load header information: 000015.515|cfg |3|00|Code length: 0x004A7518 000015.515|cfg |3|00|Header check Sum: 0x082DD6DA 000015.515|cfg |3|00|Code check Sum: 0x07E3609E 000015.515|cfg |3|00|Options: 0x00000080 000021.620|cfg |3|00|New load header information: 000021.620|cfg |3|00|Code length: 0x00490798 000021.620|cfg |3|00|Header check Sum: 0x082E8609 000021.620|cfg |3|00|Code check Sum: 0x07E57D51 000021.620|cfg |3|00|Options: 0x00000080 000022.900|app1 |4|00|Could not load time from 0.0.0.0 (0.0.0.0). 000026.570|cfg |3|00|New load header information: 000026.570|cfg |3|00|Code length: 0x0049DDB0 000026.570|cfg |3|00|Header check Sum: 0x0822152C 000026.570|cfg |3|00|Code check Sum: 0x07D83654 000026.570|cfg |3|00|Options: 0x00000080 000032.690|cfg |3|00|New load header information: 000032.690|cfg |3|00|Code length: 0x00542F00 000032.690|cfg |3|00|Header check Sum: 0x082C348B 000032.690|cfg |3|00|Code check Sum: 0x07D80467 000032.690|cfg |3|00|Options: 0x00000080 000038.420|cfg |3|00|New load header information: 000038.420|cfg |3|00|Code length: 0x004EABA8 000038.420|cfg |3|00|Header check Sum: 0x08260C4D 000038.420|cfg |3|00|Code check Sum: 0x07D75F81 000038.420|cfg |3|00|Options: 0x00000080 000043.640|cfg |3|00|New load header information: 000043.640|cfg |3|00|Code length: 0x005AF8DC 000043.640|cfg |3|00|Header check Sum: 0x08327B84 000043.640|cfg |3|00|Code check Sum: 0x07D78184 000043.640|cfg |3|00|Options: 0x00000080 000050.650|cfg |3|00|New load header information: 000050.650|cfg |3|00|Code length: 0x00B13FB2 000050.650|cfg |3|00|Header check Sum: 0x80D141E2 000050.650|cfg |3|00|Code check Sum: 0x584D29F3 000050.650|cfg |3|00|Options: 0x00000102 000104.085|cfg |3|00|New load header information: 000104.085|cfg |3|00|Code length: 0x00A0D2FA 000104.085|cfg |3|00|Header check Sum: 0x80C0D532 000104.085|cfg |3|00|Code check Sum: 0x50153657 000104.085|cfg |3|00|Options: 0x00000102 000115.405|cfg |3|00|New load header information: 000115.405|cfg |3|00|Code length: 0x02F1F0C0 000115.405|cfg |3|00|Header check Sum: 0x3B9FFE5E 000115.405|cfg |3|00|Code check Sum: 0x38AE0C4A 000115.405|cfg |3|00|Options: 0x00000080 000207.925|cfg |3|00|New load header information: 000207.925|cfg |3|00|Code length: 0x02CFE758 000207.925|cfg |3|00|Header check Sum: 0x3B103084 000207.925|cfg |3|00|Code check Sum: 0x3840480C 000207.925|cfg |3|00|Options: 0x00000080 000300.915|cfg |3|00|New load header information: 000300.915|cfg |3|00|Code length: 0x02EA9F1C 000300.915|cfg |3|00|Header check Sum: 0x3C08456D 000300.915|cfg |3|00|Code check Sum: 0x391DA519 000300.915|cfg |3|00|Options: 0x00000080 000301.040|cfg |5|00|Error: file does not contain a compatible image 000301.040|cfg |5|00| Compatibility for image 0 is 0x400000 000301.040|cfg |5|00| Compatibility for image 1 is 0x411150 000301.040|cfg |5|00| Compatibility for image 2 is 0x411050 000301.040|cfg |5|00| Compatibility for image 3 is 0x411050 000301.040|cfg |5|00| Compatibility for image 4 is 0x411150 000301.040|cfg |5|00| Compatibility for image 5 is 0x411150 000301.040|cfg |5|00| Compatibility for image 6 is 0x411555 000301.040|cfg |5|00| Compatibility for image 7 is 0x411555 000301.040|cfg |5|00| Compatibility for image 8 is 0x411555 000301.040|cfg |5|00| Compatibility for image 9 is 0x411555 000301.040|cfg |5|00| Compatibility for image 10 is 0x411555 000301.040|copy |3|00|buffered_write: transfer terminated 000301.040|copy |3|00|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1) 000301.040|cfg |4|00|Prov|File sip.ld was not compatible with the phone 000301.050|app1 |4|00|Image is not compatible with the phone. 000301.065|cfg |4|00|Prov|Provisioning failed 000306.060|app1 |6|00|Error application is not present. 000306.060|app1 |6|00|Uploading boot log, time is FRI OCT 19 04:16:08 2018 000306.340|copy |3|00|'tftp://192.168.0.21/0004f2140374-boot.log' to '192.168.0.21' 000306.460|copy |3|00|Upload of '0004f2140374-boot.log' succeeded on attempt 1 (addr 1 of 1) 000311.465|app1 |3|00|Event: Multiple Key Combo 1 000311.465|app1 |6|00|Manual Reboot 000315.435|wdog |*|00|Watchdog Expired: tApp1 000000.265|so |*|00|---------- Initial log entry ---------- 000000.265|so |*|00|+++ Note that bootrom log times are in GMT +++ 000000.265|copy |*|00|Initial log entry. Current logging level 3 000000.265|utilm|*|00|Initial log entry. Current logging level 4 000000.265|hw |*|00|Initial log entry. Current logging level 4 000000.265|ethf |*|00|Initial log entry. Current logging level 4 000000.265|dns |*|00|Initial log entry. Current logging level 3 000000.265|curl |*|00|Initial log entry. Current logging level 3 000000.430|wdog |*|00|Initial log entry. Current logging level 4 000000.430|lldp |*|00|Initial log entry. Current logging level 3 000000.430|lldp |3|00|LLDP is DISABLED. 000000.430|cdp |*|00|Initial log entry. Current logging level 3 000000.430|cdp |3|00|CDP is DISABLED. 000000.430|key |*|00|Initial log entry. Current logging level 4 000000.430|so |3|00|Platform: Model=SoundPoint IP 550, Assembly=2345-12500-001 Rev=A Region= 000000.430|so |3|00|Platform: Board=2345-12500-001 1 0 000000.430|so |3|00|Platform: MAC=0004f2140374, IP=192.168.1.225, Subnet Mask=255.255.254.0 000000.430|so |3|00|Platform: BootBlock=2.7.0 (12500_001) 18-Jan-07 13:27 000000.430|so |3|00|Application, main: Label=BOOT, Version=Muscovite 4.3.1.0440 30-Jun-11 11:46 000000.430|so |3|00|Application, main: P/N=3150-11069-431 000000.430|app1 |*|00|Initial log entry. Current logging level 3 000000.440|cfg |*|00|Initial log entry. Current logging level 2 000001.430|so |3|00|Link status is Net up Speed 100 full Duplex, PC down. 000012.240|lldp |3|00|LLDP did not receive a response from a switch. Disabling LLDP. 000014.695|cdp |3|00|CDP received a response from a switch. CDP enabled. 000014.695|cdp |*|00|Native VLAN Id is 1 000014.695|cdp |*|00|No Auxiliary VLAN found 000014.695|cdp |*|00|CDP power usage is 5900 milliWatts. 000014.695|app1 |3|00|DNS resolver server is '192.168.0.10' 000014.695|app1 |3|00|DNS resolver search domain is '' 000014.695|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=192.168.1.225:fffffe00 h=192.168.0.21 g=192.168.0.254 u=**** pw=**** f=0x80 tn=CircaIP 000022.900|app1 |4|00|Could not load time from 0.0.0.0 (0.0.0.0). 000103.325|app1 |6|00|Uploading boot log, time is FRI OCT 19 04:14:06 2018