Hi
I have a Polycom Trio on 5.9.3.8724.
I am trying to utilise the OTD service offered by Polycom.
I have successfully signed into the service and connected OTD service to Microsoft 365 and have confirmed its able to see my room mailboxes using the test feature.
I am now trying to setup a calendar on the Trio following the instructions provided however my Trio never connects. If i follow the procedure to set it up as a registered device then it sits on pending for a while until eventually showing unreachable. I have also attempted to use the autoregistration route, however the device never appears on the OTD portal.
I also have two cloud relays that are showing on the OTD portal, but they are also showing as unreachable. Is there any additional config that needs to be completed to get the Trio talking to the OTD service?
Thanks,
Robert