So I feel fairly tech savy and have configured over 10+ phones with zero problems All Polycom... We opened new clinic and I ordered 3 new phone from amazon. I updated firmware and when I factory reset phone to provision ( all the new phones sort of Brick to a Generic User ID on the screen...I do a complete FACTORY reset which includes having to use the MAC address as password... And tried again and again and it provisions to a Generic user ID with a number after.. The phone I am looking at now says Generic User 8003???? I read online articles and some said if phone is to old they wont provision... The boxes say Manufactured 1/6/20 So dont think they are refurbished etc... Any ideas on what I am doing wrong??
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VVX 350 Phones wont provision on zoom
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Trio C60 openSIP vs MS Teams version
Hi
What is the difference of the Trio C60 openSIP/Generic product and the MS Teams version?
We haven an openSIP product here and I can select MS Teams as a profile too.
So, what is left to be the difference? I found that the MS Teams version fo the C60 will always start as MS Teams after a factory reset, but other than that, I could not find anything else after a quick look.
Thank you
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Configure Polycom vvx 301 phone on Nice InContact
I have worked with the new system vendors support techs & they said to contact Polycom.
I have some Polycom vvx 301 phones which were on another system vendors setup. We are decommissioning the old system. Management wanted to move the phones from the old system to the new system by another vendor.
The phones have had multiple factory resets. The provisioning server, username, and password for the new provider has been entered.
I get <mac>.cfg file not found error.
Old vendor says phones are not locked to their system. The old vendor does not lock phones.
New vendor says phones are locked.
How do we unlock the phone to work on the new system?
How do we get the phones working on the new vendor?
Attached is a zip file with 3 files in it; 1) phone backup, 2) diagnostic file, and 3) log file of the phone I am working with.
Phone Model VVX 301
Part Number 3111-48300-001 Rev:A
MAC Address 64:16:7F:00:7E:CA
UC Software Version 5.9.3.2857
Updater Version 5.9.7.26508
The list of phones have been entered into the new vendor's system & assigned "700" numbers for the new system.
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Poly VVX 230 outgoing but no incoming calls
Hello,
I am using a fusionPBX and have Poly phones both VVX 500 and VVX 230
The VVX 500 work fine. The VVX 230 will place outgoing calls, are registered but will not accept incoming. Looking at the logs there will be an Invite a Trying and then a 436 Busy.
Attached is a copy of the config template that was used for autoprovision. All phone are on the same network.
Any help/suggestions would be appreciated.
Thanks,
David
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Custom screen popup
Is it possible on VVX devices to have a popup displayed in the screen of the device after a phone is rebooted, like a Welcome message.
This is for nomadic users and e911 compliance, we are looking to have the device warn the user that they need to update there location if they have moved the location of the device
Thanks!
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Loading Android Apps on CCX700
Is there a way to add apps to the CCX700 or even access the Android OS? It would seem that as an android based phone, you should be able to access that, there is an apps button but that seems to be limited to a very simple web browser.
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Adding Line out prefix to all calls
We have a Vertical phone system and just removed the 9 to dial out option however the Polycom Soundstations are having trouble dialing out. After speaking with the verical rep they said we can dial 880XX where XX is the line out to get a line to dial out. For example if I want to call out from the Polycom's I would dial 880015555551234 just go get outside call. I'm trying to find a way to hard code the 880XX number in the polycom or find a way to allow the polycom to pick a line. Any ideas?
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Can you disable the physical hookswitch?
Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config or some other method?
Perfect world I'd like it so that they can answer the call by lifting the receiver but the call will not hang up when they put it down, they would have to push the 'End Call' Button.
The hookswitch doesn't seem to have a known key id per https://documents.polycom.com/bundle/ucs-ag-5-8-1/page/r-ucs-ag-vvx-600-and-601-business-media-phone...
Using VVX 601 OpenSIP 5.8.1
Broadsoft via Telstra TIPT
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[Software] CCX 6.2.21 has been released
Hello all,
Poly CCX Business Media Phones CCX 400, CCX 500, CCX 600, and CCX 700
Poly announces the release of CCX 6.2.21 for Poly CCX business media phones. The build IDs for CCX 6.2.21 are:
- Microsoft Teams certified – 6.2.21.1198 (Microsoft Teams APK 1449/1.0.94.2020071702)
- OpenSIP optimized – 6.2.21.1428
What’s New
Poly CCX 6.2.21 software is a release for OpenSIP, Skype for Business, and Microsoft Teams. It includes all the features of previous releases, important fixes, and the following new features:
- Microsoft Teams Enhancements
- FIPS 140-2 Compliance Support with OpenSIP
Microsoft Teams Enhancements
This release supports Microsoft’s APK5 and includes several Microsoft Teams features. For more
information on these features, see What’s new in Microsoft Teams.
New Home Screen and People Screen
The Home screen provides notifications and quick access to other phones screens. The People screen provides access to your contact groups.
CCX 500:
CCX 600:
Teams Button Support
On CCX 500 and CCX 600 phones, use the Teams button to access the Home screen. If the Home
screen is disabled, the Teams button accesses the Calls screen instead.
Support for Better Together
Connect a CCX 500 or CCX 600 phone with Teams to your computer using Better Together. You can access your Teams desktop application and lock/unlock your phone when you lock and unlock your computer.
Access Phone Diagnostic Tests
You can test the following phone hardware functionality:
● Audio
● Network
● Touch
● LED
● Display
● System properties
To access phone diagnostic tests:
» Go to Menu > Settings > Device Settings > Diagnostics.
FIPS 140-2 Compliance Support with OpenSIP
The Federal Information Processing Standard (FIPS 140-2) compliance is a cryptographic function.
You can configure your CCX phone to use FIPS 140-2 compliant cryptography with the device.sec.TLS.FIPS.enabled parameter, from the phone’s local interface, or through the system web interface.
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[Software] VVX UC Software 6.3.1.8427
What’s New in This Release?
Poly Unified Communications (UC) Software 6.3.1.8427 is a release for OpenSIP and Skype for Business deployments.
These release notes provide important information on software updates, phone features, and known issues.
DNS Cache Configuration Update
When you enable the DNS cache restore parameter (dns.cache.dynamicRestore.enable), you can now configure the number of retries the phone attempts before it restores the cache using the
dns.queryRetryCount parameter.
0 to 48 - The number of retries that the phone attempts before the cache is restored.
0 - Disable.
4 (default).
Ignore Software Upgrades
You can configure Poly phones to ignore software upgrades using the following options:
● Users can ignore software upgrades until the next synch event.
● Users can ignore subsequent upgrade dialogs.
1 - The Ignore and Ignore until next Reboot/Sync softkeys display on the phone’s local interface during a software upgrade alert.
0 (default) - Users can defer software upgrades up to three times.
SNTP Resiliency
Poly phones can try alternate sources for SNTP addresses and offsets if attempts to contact the time server don’t work due to one of the following issues:
● The attempt fails.
● The phone receives invalid or no responses.
Enhanced Failover Configuration Updates
Poly UC Software 6.3.1 includes improvements to failover configuration.
SBC Line Registration
Line registration ensures that the phone maps lines to the session border controller (SBC), based on the DNS response. When you restart the device, it re-executes the initial DNS logic using NAPTR lookup to resolve the appropriate SBC IP addresses.
Fast Failover
This release introduces fast failover. In regular failover, the phone makes four attempts to contact a server before it fails over.
When you set the
parameter to 3, the phone makes only three attempts to contact the server before it tries to register with another server.
Failover from TCP to TLS Crypto Attribute for SRTP
Poly phones support failing over from a TCP connection to a TLS connection. When the phone fails over to the TLS connection, the phone inserts the crypto attribute into the message to the new server to enable SRTP.
SBC List Traversal
In previous releases when SBC failover occurred, the phone restarted SBC selection from a failover proxy list rather than attempting to connect with an SBC of the same weight and priority. In this release, the phone uses the weight and priority configured in the DNS record to select the new SBC.
Enhanced Failover Configuration Parameters
Use the following parameters to configure enhanced failover features.
1 - Enable Line to SBC mapping and SBC list traversal.
0 (default) - Disable.
2000-5000 - Define the time to wait before failing over to the next IP in the list of records resolved by the DNS server applicable only before the TCP connection establishment. 5000 (default).
AES 256 Encryption for SRTP Support
Poly phones support 2 methods of AES-256 Media encryption: GCM and ICM.
1 - Enable AES-256 GCM Encryption for SRTP Support.
0 (Default) - Disable.
1 - Enable AES-256 ICM Encryption for SRTP Support.
0 (Default) - Disable.
Appending Strings to the User Agent Header
Poly phones allow user agent header strings to accept alphanumeric and special characters up to 256 characters total.
0-256 - Characters allowed in the user agent header string.
Example:
The phone sends the following user agent header:
Security Updates
See the Polycom Security Center for information about known and resolved security vulnerabilities.
- Older 6.3.0 release >here<
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VVX D230 - Ghost Missed Calls
Hi All,
We have rolled out VVX D230's throughout our company, each site has 1 base & 2 handsets which are part of a hunt group. One of the sites has complained that whenever they receive a call, it shows up as a missed call on the handset that didn't pick up the call.
Looking through different posts I found that RFC 3326 "Call completed elsewhere" solves this issue, is this something that can be setup in our devices? or is there an alternative?
Cheers,
JP
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Polycom Sound Station DUO Rev H hangs up every day.
Hello,
We have three phones Sound Station DUO Rev H in our network and all of them have the same problem. They hang up every day.
One of them Information:
| Phone Information | |
| Phone Model | SoundStation Duo |
| Part Number | 3111-19000-001 Rev:H |
| MAC Address | 00:04:F2:FB:6D:C5 |
| IP Address | |
| UC Software Version | 4.0.14.0987 |
| BootROM Software Version | 5.0.14.0580 |
Have you had this issue?
How to debug, solve this?
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Polycom VX310 Missing Files, config reverted
Hi,
I recently purchased several Polycom VX310s and have ran into an issue with all of them. When restoring the phones from a previously created back up I receive a message stating 'Missing Files, config reverted' upon reboot.
The backup file I'm using has been successfully for over a year without issues and I've even restored an existing phone using it but when applied to the newly purchased phones it fails.
All phones are on version 5.6.0.20009 and have been factory reset.
I've attached a zip file containing the log from one successfully provisioned phone and another where I'm getting the aforementioned error. The log files were both generated from View & Download Logs on the phones web interface.
The back up file was created by a previous administrator but I have been using it for a while without issue, nothing has changed on our network or with our SIP provider as far as I'm aware.
Thanks
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Add a second phone number - vvx250
My wife and I work in a office together. We each have a Google Voice phone number associated with our desk phones. My Voice number is the advertised office number for incoming calls. We want to be able to answer each other's incoming calls, when required.
Is it possible to add my number to her phone and her number to my phone on a second line in such a manner that we can pick up each others calls?
If not, are there other potential solutions.
Thanks!
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Intermittent "unregistered SIP" on Polycom VVX410 on hosted 3CX on Azure
Hi,
Hoping you can help me.
I have a Polycom vx410 connect directly to a hosted 3CX PBX over the internet, I have factory reset the device and upgraded to the latest firmware, and provisioned the device no problems... the issues are then when trying to use the phone, The phone line will go "unregistered" and then reconnect intermittently, and when it is logged in you cannot use the phone at all.
A call will come in and picking up the handset does not do anything.
| UC Software Version | 5.9.6.2327 |
3cx version - 16.0.5.611
All firewall ports are configured as per guide on 3cx website.
Thanks
Harry
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Overwriting config file values with secondary file(s).
Environment:
UC 5.5.X
VVX-3/4XX phones.
I'm trying to figure out the rules surrounding what values can be overwritten (or deleted) by loading a secondary config file.
Background/example:
Provisioning server creates <mac>.cfg file, with the setting CONFIG_FILES=main.cfg.
In main.cfg, I have 2 EFK's, and 2 softkeys that call the macro(s).
I need to remove/replace EFK 2 and softkey 2 via adding a second cfg file in <mac>.cfg
E.g.
CONFIG_FILES=main.cfg, custom.cfg
and custom.cfg contains:
What's odd, is that:
- The efk.2 gets replaced with the new configuration variables.
- But softkey.2 does not get changed.
- But I can add a softkey.3, and when added, calls the new efk.2 successfully.
I've also tried to delete softkey.2 by setting the softkey.2 variables used to "0" and Null. Nothing seems to change or delete them.
If I could even change the softkey.2.label entry to something other than what it is and where it's located on the screen I'd be happy. At the moment, I can't seem to do anything to it.
Suggestions?
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Trio 8800 reverts back to Skype profile
We just switched all of our Poly Trio 8800 profiles from Skype for Business to Microsoft Teams. However, they keep switching back to Skype on its own. I tested one phone out by wiping it clean and restoring it to factory defaults, yet it changed over. Is there anything I can do to fix this? All phones are on version 5.9.5.2830 currently.
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Quick question regarding ip6000 Display issues
Hey Steffen, I have read your replys about display dead red blinking lights = ip6000 is dead.
Before I trashed my dead device I took it apart and it appears the tft display is actually an independent ribbon attached Module 2202-15630-001 Rev A barcode polycom Part ID LM00D5FA so unless these replacable modules are Serialized per device should this not be an easy order and replacement? Alas I havent found the module for sale and the 6000's are pretty old devices but this got me very curious. Thoughts?
Rich
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CCX 600 / Bluetooth Headset Disconnects
Has anyone had experience with the CCX phone spontaneously disconnecting bluetooth headsets?
I have connected my Jabra Evolve 75 headset to the CCX 600 phone. Since the latest Poly firmware update, the headset will spontaneously disconnect then immediately reconnect throughout the day.
There is no seeming correspondence to activity of the CCX (happened both while on a call and while sitting idle on desk), activity of the headset (happened while in use on CCX, on connected PC, and while sitting idle on desk).
Jabra lists the headset as specifically compatible with the CCX. Which, I presume, pretty much all headsets using the bluetooth standards should be.
Any suggestions or common experiences?
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Import speed dials to IP 7000
Hello all,
is it possible to import speed dials to Soundstations IP 7000 running on 4.0.8.1972 via xml files as it works for the Trio 8800?
If so, is it the same process or different?
Best Regards
Stefan
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