Hello all,

Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AA for the Poly Trio solution. The UC Software build IDs for 5.9.4AA are:

• Trio 8300: 5.9.4.6842
• Trio 8500 and Trio 8800: 5.9.4.6846
• Trio C60: 5.9.4.6847

Important: When you upgrade your Poly Trio system to UC Software version 5.9.4AA, you can no longer downgrade it to versions prior to UC Software 5.8.0AA.

What’s New for UC Software 5.9.4AA

This release of UC Software for the Poly Trio solution is for OpenSIP, Microsoft Skype for Business, Microsoft Teams, and Zoom Room deployments. It includes all the features of previous releases, important fixes, and the following new features:

• Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams
• Zoom Rooms Direct Sharing
• IPv6 Protocol Support
• Microsoft USB Audio Mode for Trio C60
• Other Changes in This Release

Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly Trio devices for the best performance and experience.

Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams

You can configure the Trio C60 system to allow users to switch between the Poly OpenSIP and the Microsoft Teams call applications on a call-to-call basis. The Trio C60 supports up to three (3) OpenSIP voice line registrations in this configuration. The system doesn’t support Skype for Business line registrations in this configuration.

Note: Trio C60 systems don't support call application switching while in USB Audio mode.

Zoom Rooms Direct Sharing

Trio 8500, Trio 8800, and Trio C60 systems run the Zoom Rooms Controller when you pair the Trio system with a Poly G7500, Poly Studio X50, or Poly Studio X30 system running Zoom Rooms.

When using the Zoom Rooms Controller, Trio systems support direct sharing with proximity detection, where the Trio system emits an ultrasonic signal that Zoom desktop and mobile clients can detect. This enables meeting participants in the room to use one-click direct sharing from a Zoom client.

For more information, see Direct sharing in Zoom Rooms in the Zoom Help Center.

IPv6 Protocol Support

Trio 8500, Trio 8800, and Trio C60 systems now support IPv6.

Microsoft USB Audio Mode for Trio C60

You can configure a Trio C60 system to connect to a Mac or Windows computer or a Microsoft Surface Hub via USB. This enables users to use the Trio C60 system as a microphone and speaker for the Microsoft Teams client, Skype for Business client, Skype Rooms, or Microsoft Teams Rooms.

Other Changes in This Release

This release includes the following changes:

• Microsoft Controller UI Enhancements
• Phone Lock in Teams Mode for Trio C60
• Wi-Fi Connection in Teams Mode for Trio C60
• Web Proxy Enhancements for Trio C60
• Mute and Unmute Event Notification

Microsoft Controller UI Enhancements

This release provides usability enhancements to the Microsoft Controller user interface that Trio 8500, Trio 8800, and Trio C60 systems use in Poly Controller mode.

Phone Lock in Teams Mode for Trio C60

You can enable the lock screen for your Trio C60 system in Teams personal mode.

Wi-Fi Connection in Teams Mode for Trio C60

You can enable your Trio C60 system to connect to a wireless network in the Microsoft Teams base profile.

Web Proxy Enhancements for Trio C60

Trio C60 systems support automatic configuration settings and viewing proxy diagnostics in the system web interface and configuring web proxy settings in the local interface.

Mute and Unmute Event Notification

The apps.telNotification.muteUnmuteEvent parameter generates notifications when a user mutes or unmutes a Trio system. 

apps.telNotification.muteUnmuteEvent

• (default) – Disables the mute state change notification.
• – Enables the mute state change notification.

Poly Experimental Features

Poly sometimes releases experimental features that administrators can enable and evaluate in nonproduction environments.

Note: Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release. For more information about experimental features or to provide feedback on your experience, visit the PolycomSupport Community.

Support for Poly Studio USB Video Bar

This release provides experimental support for the Poly Studio USB video bar as a USB camera when connected to a Trio Visual+ accessory paired with a Trio 8500 or Trio 8800 system. However, the Trio system doesn’t use the microphones and speakers of the Poly Studio USB video bar for audio.

Using Multiple Cameras with Trio Visual+

You can connect more than one camera to a Trio system paired with one or more Trio Visual+ accessories. Users can choose which camera to use during a call using the Camera Controls option.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

Configure Multi-Camera Support

Set the following parameter values to enable support for multiple cameras with Poly Trio Visual+.

• video.camera.multiCamera.enabled="1"
• (Optional) mr.pair.maxDevices=<integer equal to 1 + (the number of Visual+ and VisualPro devices paired with the Poly Trio system)>

Switch Between Cameras

You can switch between two or more cameras connected to a Trio system with a paired Trio Visual+ accessory.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

• Do one of the following:
  • During a call, select Camera.
  • Select Menu
     
     > Camera
• On the Camera Controls screen, do one of the following:
  • Select Switch Camera
     
     icon
  • Select a preset saved for the camera.

Switching Call and Control Applications on Trio C60

The Trio C60 system allows you to switch between the designated controller applications, the Poly OpenSIP call application (including Skype for Business line registrations), and the Microsoft Teams call application.

• While the system is in Modular Room Hub Mode in the Generic OpenSIP base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application and back.
• While the system is in Modular Room Hub Mode in the Skype for Business base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application or Microsoft Teams call applications and back. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams from the Skype for Business base profile.
• While the system is in Modular Room Device mode in its designated controller application (Zoom Rooms Controller, Microsoft Teams Controller, or PolyVideo Controller), you can switch to the Poly OpenSIP call application and back.

Call Application Switching Configurations

Set the below parameters to configure the Trio C60 system to switch between call and controller applications.

Hub Mode with Generic Base Profile and Zoom Rooms PC

Set the following parameter values to switch between the Poly OpenSIP call application and Zoom Rooms PC controller application while the system is in Modular Room Hub Mode:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Generic”
• apps.android.appSwitcher.enabled=”1”
• apps.android.appSwitcher.ZoomRooms.enabled=”1”

Hub Mode with Skype for Business Base Profile and Zoom Rooms PC or Microsoft Teams

Set the following parameter values to switch between the Poly OpenSIP call application with a Skype for Business line registration and Zoom Rooms PC or Microsoft Teams while it’s in Modular Room Hub Mode. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Lync”
• apps.android.appSwitcher.enabled=”1”
• apps.android.appSwitcher.ZoomRooms.enabled=”1” or apps.android.appSwitcher.MSTeams.enabled=”1”

Device Mode with Controller and Poly OpenSIP Call Application

Set the following parameter values to switch between the system’s designated controller application (Zoom Rooms Controller, Microsoft Teams Controller or PolyVideo Controller), and the Poly OpenSIP call application while it’s in Modular Room Device Mode:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Lync” or device.baseprofile=“Generic”
• apps.android.appSwitcher.enabled=”1”

Link to the previous 5.9.3 Rev AB => here <=

Link to the previous 5.9.3 Rev AA => here <=

Link to the previous 5.9.2 Rev AB => here <=

Link to the previous 5.9.2 Rev AA => here <=

Link to the previous 5.9.1 Rev AC => here <=

Link to the previous 5.9.1.10906 Rev AB => here <=

Link to the previous 5.9.1.10419 Rev AA => here <=

Hello,

All the documentation I've found says that OpenSIP is only supported on 6.2.11; older versions (such as 5.9.13.0306) only support MS Teams or Skype for Business.

But my team and I have just completed some testing on a CCX 500 (Part Number 3111-49710-001 Rev:A) and have found evidence to suggest there's either an error in the documentation or in the firmware releases. Please correct us if we're mistaken.

When running 6.2.11.1323, the only available Base Profile options are "Microsoft" and "Skype." The "Generic" profile is not available via the UI; when I try to set device.baseProfile to "Generic" via provisioning, the phone instead uses the "Microsoft" profile. No matter which profile is selected, the device fails to register.

When running 5.9.13.0306, the available Base Profile options are "Generic" and "Skype." So although OpenSIP is apparently not supposed to be supported in this release, it provisions and registers with our service as expected.

Is there something I'm misunderstanding? Or was 6.2.11.1323 packaged incorrectly, or does the software matrix and otherdocumentation reflect incorrect information?

Thanks in advance for your time.

Hi

I'm pushing a generic phone profile to all phones via RPRM.

How can I push individual settings to a phone in one shot (in particular, the system name and the line registration)?

The "Get/Set Phone Parameter" under Profiles Deployment can only set one parameter per execution, but I want to change about 5 parameters.

I have an XML created which I can upload in the backend of each endpoint web utility - that works.

Is it possible to upload this XML in the RPRM to the phone to avoid the web utility? I tried to do so and uploaded it via the "Upload Phone File" function and uploaded it to the Overrides Directory, but after a reboot, the settings are not applied.

Profiles Deployment with individual rules per phone seems to be too much work - just uploading the XML to the phone via RPRM would be great.

Any thoughts / tips and tricks?

Thanks!

Software Revision: 5.8.0.12848
Phone Model: VVX450
Call Platform: Asterisk
MAC Address: 64167FB5BA8B
Issue:

While attempting to setup a TFTP provisioning server I downloaded and implemented the "Polycom UC Software 6.3.0.14929 for VVX Business Media Phones, Business IP Phones and SoundStructure VOIP Interface" package from https://support.polycom.com/content/support/north-america/usa/en/support/voice/business-ip-phones/vvx450.html.

I've not had any success with the combined or the split packages... and in fact after switching from the combined to the split package (due to noticing the log file was complaining about missing files that were present in the split package) the WebUI is no longer accessible (thus I haven't included any log files) and the phone gives the message "Error application is not present" when booting (which the phone now does over and over again).

I'd really like having a working provisioning server and a working phone... Not sure how to do either one at this point, but am understanding that I'm now in a position that requires me to have one to have the other.

Other posts I've found on this issue point to not using the right software package... But, if I'm not pulling the right software package from what I've explained above... what am I missing?

Thanks in advance for any assistance.

Hi

I was stumbling over this post about 802.1x here: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-add-a-802-1x-EAP-PEAPv0-MSCHAPv2-Certificate-or/td-p/18492

Is it also possible to install/upload 802.1x certificates to an endpoint (Trio) via the RPRM or has this always to be done via the Webutility of each end point?

Thank you

Dear Team,

We have Polycom Trio 8800 and Polycom Trio Visual Pro. And we have zoom room connector license. Primary it is purchased to work with Skype for Business. Now we want to register it with Zoom. Is it possible to do that? If Yes, please share the relevant documents to do it.

Thank You

We have a PBXACT(Freepbx) system and Polycom VVX 600 phones. How can we differentiate between calls ringing in the ring group vs calls specific to the extension. Can this be done through the IP address of the phone? Under ring type there are two options (Ring Type and Private Line) but this doesnt seems to work.  

Hello

I am trying to upgrade an Polycom IP Soundstation IP 5000. I've readen a lot of communit entries, which did not help me a lot since they seem to be outdated. Links inside those entries and also in the FAQ seems to be broken. We got some devices of the SS IP 5000, but one seems to have an very old software and does work properly in our infrastructure. So my decision is to upgrade it.

Phone Informations:
Firmware: 3.3.3.0069

Bootrom: 4.3.1.0440

Data from Polycom Website:

Found Link to Firmware Upgrade on:
https://support.polycom.com/content/support/north-america/usa/en/support/voice/soundstation-ip-series/soundstation-ip5000.html
Since I have a newer Bootrom than 4.0 and we are not using Lync, I assume that this upgrade is the correct one:
https://downloads.polycom.com/voice/voip/uc/Polycom-UC-Software-4.0.14-rts26-G-release-sig-split.zip

After downloading, unarchiving and loading the content to an FTP server, I configured the phone for loading data from the new source. The soundstation is still throwing the error the Update is incompatible with the device. WTF?

Analyzing the 000000000000.cfg bringst out a configuration for different phones. But not for SSIP5000. Also is the configuration file containing file names, which are not inside the package, like 'sip_318.ld'. Is the whole package damaged?
Community FAQ mentions an upgrader. Do I need this updater? I got no clue. Links are broken. A different IP Soundstation of my own has a Bootrom version higher than 5.x.x. So maybe I need it ...

Searching for Bootrom update brings no result.

Is there a one shot update for my device? Do I have to go in several more tiny steps? I got more questions than information.

Please provide more informations to me.

Kind Regards

JTS

Hello all,

we just released the VVX D230 DECT IP Phone 7.1.0 >here<

Feature release v7.1.0 for the VVX D230 DECT IP Phone - the standalone, SIP-based wireless phone, is now available.

What is new:

• California SB-327 Password Requirement
• Multiline Setup Web Interface Page
• Distinctive Ring Configuration in Alert-Info >here<
• Directory Entries Automatically Download
• Option to Hold a Second Call
• Enhanced Call Park and Status Indicator
• UC Software-Style Group Paging
• Diversion Header Information for Forwarded Calls
• Configurable LED Indicators

Hello,

I need help coding call park/retrieve on a polycom vvx 400 version 5.5.2

The design I am aiming for is to push the park button on a call to a blf to park it.

Then anyone could retrieve that call by pushing the blf on the right side of the phone.

I am stuck with my coding and this is what I have so far.

Call retrieve only shows when I initiate a call by taking the phone off -hook but it doesn't work

Any help would be greatly appreciated.

I also posted a pic of how the set-up should look like.

Hi

There are some questions that are bothering me and I couldn't find an answer in any manual of FAQ topic.

1. So 000000000000.cfg file contains entries like below:

<APPLICATION_VVX300 APP_FILE_PATH_VVX300="sip_590.ld" CONFIG_FILES_VVX300="" />
<APPLICATION_VVX310 APP_FILE_PATH_VVX310="sip_590.ld" CONFIG_FILES_VVX310="" />
<APPLICATION_VVX400 APP_FILE_PATH_VVX400="sip_590.ld" CONFIG_FILES_VVX400="" />

What does "sip_590.ld" stand for?? Values are also different for SoundPoint and SoundStation devices.

2. I'm wondering - why there are no such entries like above for Trio family?? What they should look like?

2.1. With trial and error I've managed to figure it out partially for Trio8800, but only for CONFIG_FILES part, not for APP_FILE_PATH. It looks like this:

<APPLICATION_Trio8800 APP_FILE_PATH_Trio8800="" CONFIG_FILES_Trio8800="Trio8800-cnfg.cfg" />

3. As a bonus question.

Trio firmware file does contain "VVXLocalization". I've been observing how Trio behaves during provisioning and it does look for that folder even before asking for 000000000000.cfg file. But it happens only in case when default GUI language has been changed.

Now, the problem is that those localization files may be different between VVX and Trio products family.

Is there any way to separate them, except for maybe keeping Trio and VVX firmware in different folders? Or is it worth doing at all? Maybe it's best to just keep it in root folder and only from the latest firmware (be it either Trio of VVX)?

Regards

Lukasz

I keep getting the error that the phone failed to get boot after formatting the file system.

I think I require the bootrom and software however I cannon locate these files to add to my ftp server so the phone can pick it up and hopefully sort itself out

When booting the phone from PoE or power while connected to our network, the VVX250 phone will not achieve a connection. The system gives a "DHCP failed" warning when fully booted, and sometimes (not always) the boot process gives the message "Failed to get boot parameters via DHCP". The phone gets NO IP address at all, and even when assigned one on the phone and given a reservation on the DHCP server, there is no network connection on the phone. I'm trying to get it to work with a cloud-based PBX system. Since day 1 of getting this phone, I have had this issue--it's never worked successfully. I've tried the following:

- Using different ethernet cables

- Using different ports on our switches

- Plugging in the phone on my Comcast home network running a basic router, same issue

- Performing a factory reset on the phone

- Returning the phone and receiving a new one from the vendor

Phone Details:

Model: Polycom VVX 250

MAC: 64:16:7f:7e:50:36

Firmware: 5.9.5

I have no clue what is keeping this device off the network. I'm using a 3com 4500G switch with a dedicated voice VLAN as well as a Windows DHCP server. A packet capture on the DHCP server saw no DHCP requests from the phone so I'm led to believe there's some other issue at the switch level but I can't isolate it after a couple weeks of troubleshooting. I'm prepared to try pretty much anything at this point, since I'm attempting to transition from a currently present on-site PBX system to the cloud-based one. I've been in contact with the cloud provider to make sure everything is set up correctly from their end but they're stumped also. Any help would be massively appreciated.

Hello all,

Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AB for the Poly Trio solution. The UC Software build IDs for 5.9.4AB are:

• Trio 8300: 5.9.4.7035
• Trio 8500 and Trio 8800: 5.9.4.7038
• Trio C60: 5.9.4.7036

This release of UC Software for the Poly Trio solution is for OpenSIP, Microsoft Skype for Business,Microsoft Teams, and Zoom Room deployments. It includes all the features of previous releases, important fixes, and the following new feature:

• Zoom Room Controller 5.0.5 Support

Poly frequently provides software updates with new features and recommends that you regularly update
the software on your Poly Trio devices for the best performance and experience.

Zoom Room Controller 5.0.5 Support

Trio 8500, Trio 8800, and Trio C60 systems support Zoom Room Controller (ZRC) 5.0.5 (898.0703). This version of ZRC contains the latest security updates from Zoom. For more information on ZRC 5.0.5, visit the Zoom Help Center.

Previous UC Software 5.9.4 Features:

• Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams
• Zoom Rooms Direct Sharing
• IPv6 Protocol Support
• Microsoft USB Audio Mode for Trio C60
• Other Changes in This Release

Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly Trio devices for the best performance and experience.

Switching Call Applications on Trio C60 – Poly OpenSIP and Microsoft Teams

You can configure the Trio C60 system to allow users to switch between the Poly OpenSIP and the Microsoft Teams call applications on a call-to-call basis. The Trio C60 supports up to three (3) OpenSIP voice line registrations in this configuration. The system doesn’t support Skype for Business line registrations in this configuration.

Note: Trio C60 systems don't support call application switching while in USB Audio mode.

Zoom Rooms Direct Sharing

Trio 8500, Trio 8800, and Trio C60 systems run the Zoom Rooms Controller when you pair the Trio system with a Poly G7500, Poly Studio X50, or Poly Studio X30 system running Zoom Rooms.

When using the Zoom Rooms Controller, Trio systems support direct sharing with proximity detection, where the Trio system emits an ultrasonic signal that Zoom desktop and mobile clients can detect. This enables meeting participants in the room to use one-click direct sharing from a Zoom client.

For more information, see Direct sharing in Zoom Rooms in the Zoom Help Center.

IPv6 Protocol Support

Trio 8500, Trio 8800, and Trio C60 systems now support IPv6.

Microsoft USB Audio Mode for Trio C60

You can configure a Trio C60 system to connect to a Mac or Windows computer or a Microsoft Surface Hub via USB. This enables users to use the Trio C60 system as a microphone and speaker for the Microsoft Teams client, Skype for Business client, Skype Rooms, or Microsoft Teams Rooms.

Other Changes in This Release

This release includes the following changes:

• Microsoft Controller UI Enhancements
• Phone Lock in Teams Mode for Trio C60
• Wi-Fi Connection in Teams Mode for Trio C60
• Web Proxy Enhancements for Trio C60
• Mute and Unmute Event Notification

Microsoft Controller UI Enhancements

This release provides usability enhancements to the Microsoft Controller user interface that Trio 8500, Trio 8800, and Trio C60 systems use in Poly Controller mode.

Phone Lock in Teams Mode for Trio C60

You can enable the lock screen for your Trio C60 system in Teams personal mode.

Wi-Fi Connection in Teams Mode for Trio C60

You can enable your Trio C60 system to connect to a wireless network in the Microsoft Teams base profile.

Web Proxy Enhancements for Trio C60

Trio C60 systems support automatic configuration settings and viewing proxy diagnostics in the system web interface and configuring web proxy settings in the local interface.

Mute and Unmute Event Notification

The apps.telNotification.muteUnmuteEvent parameter generates notifications when a user mutes or unmutes a Trio system. 

apps.telNotification.muteUnmuteEvent

• (default) – Disables the mute state change notification.
• – Enables the mute state change notification.

Poly Experimental Features

Poly sometimes releases experimental features that administrators can enable and evaluate in nonproduction environments.

Note: Experimental features are neither tested nor supported. These features might, or might not, become official features in a future release. For more information about experimental features or to provide feedback on your experience, visit the Polycom Support Community.

Support for Poly Studio USB Video Bar

This release provides experimental support for the Poly Studio USB video bar as a USB camera when connected to a Trio Visual+ accessory paired with a Trio 8500 or Trio 8800 system. However, the Trio system doesn’t use the microphones and speakers of the Poly Studio USB video bar for audio.

Using Multiple Cameras with Trio Visual+

You can connect more than one camera to a Trio system paired with one or more Trio Visual+ accessories. Users can choose which camera to use during a call using the Camera Controls option.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

Configure Multi-Camera Support

Set the following parameter values to enable support for multiple cameras with Poly Trio Visual+.

• video.camera.multiCamera.enabled="1"
• (Optional) mr.pair.maxDevices=<integer equal to 1 + (the number of Visual+ and VisualPro devices paired with the Poly Trio system)>

Switch Between Cameras

You can switch between two or more cameras connected to a Trio system with a paired Trio Visual+ accessory.

You can also save presets for each connected camera and use the presets to switch between cameras. However, selecting the Home preset option only resets the currently selected camera.

• Do one of the following:
  • During a call, select Camera.
  • Select Menu 
     
      > Camera
• On the Camera Controls screen, do one of the following:
  • Select Switch Camera 
     
      icon
  • Select a preset saved for the camera.

Switching Call and Control Applications on Trio C60

The Trio C60 system allows you to switch between the designated controller applications, the Poly OpenSIP call application (including Skype for Business line registrations), and the Microsoft Teams call application.

• While the system is in Modular Room Hub Mode in the Generic OpenSIP base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application and back.
• While the system is in Modular Room Hub Mode in the Skype for Business base profile, you can switch to the Zoom Rooms PC (including Virtual USB) control application or Microsoft Teams call applications and back. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams from the Skype for Business base profile.
• While the system is in Modular Room Device mode in its designated controller application (Zoom Rooms Controller, Microsoft Teams Controller, or PolyVideo Controller), you can switch to the Poly OpenSIP call application and back.

Either use 2 fingers to swipe down or the Android Application switching icon

Call Application Switching Configurations

Set the below parameters to configure the Trio C60 system to switch between call and controller applications.

Hub Mode with Generic Base Profile and Zoom Rooms PC

Set the following parameter values to switch between the Poly OpenSIP call application and Zoom Rooms PC controller application while the system is in Modular Room Hub Mode:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Generic”
• apps.android.appSwitcher.enabled=”1”
• apps.android.appSwitcher.ZoomRooms.enabled=”1”
  
  

Hub Mode with Skype for Business Base Profile and Zoom Rooms PC or Microsoft Teams

Set the following parameter values to switch between the Poly OpenSIP call application with a Skype for Business line registration and Zoom Rooms PC or Microsoft Teams while it’s in Modular Room Hub Mode. You can’t enable the system to switch to Zoom Rooms PC and Microsoft Teams:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Lync”
• apps.android.appSwitcher.enabled=”1”
• apps.android.appSwitcher.ZoomRooms.enabled=”1” or apps.android.appSwitcher.MSTeams.enabled=”1”
  
  

Device Mode with Controller and Poly OpenSIP Call Application

Set the following parameter values to switch between the system’s designated controller application (Zoom Rooms Controller, Microsoft Teams Controller or PolyVideo Controller), and the Poly OpenSIP call application while it’s in Modular Room Device Mode:

• device.set=”1”
• device.baseProfile.set=”1”
• device.baseprofile=”Lync” or device.baseprofile=“Generic”
• apps.android.appSwitcher.enabled=”1”

Link to the previous 5.9.4 Rev AA => here <=

Link to the previous 5.9.3 Rev AB => here <=

Link to the previous 5.9.3 Rev AA => here <=

Link to the previous 5.9.2 Rev AB => here <=

Link to the previous 5.9.2 Rev AA => here <=

Link to the previous 5.9.1 Rev AC => here <=

Link to the previous 5.9.1.10906 Rev AB => here <=

Link to the previous 5.9.1.10419 Rev AA => here <=

Hey Steffen,

Is it possible to move the Polycom D230 off of the OBi environment and move it to the UC environment?

It does not look like it but I wanted to confirm.

Thanks!

Hi,

Hope you can help me figure out why QSetup on my Polycom phone will not enable even after using this parameter:

prov.quickSetup.enable="1"

I tried searching the KB and the community for previous discussion about QSetup, but can only find topics about how to set it up.

Currently, the only way I can enable it is if I go to the phone user interface and enable the 'Quick Setup' option (Settings > Advanced > Administration Settings > Network Configuration > Quick Setup).

Below are the required basic info of my phone.

Phone Basic Information
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.5.0614 (SIP/UC using PDMS)
Updater Version: 5.9.7.32930

Call Platform: Cisco BroadWorks

My phone has been working perfectly other than the QSetup cannot be enabled using the parameter: prov.quickSetup.enable.

I also have this parameter set:

prov.quickSetup.limitServerDetails="1"

The above parameter is working correctly as soon as the QSetup feature is enabled.

Thanks.

I have enabled the "X_InsertPrivacyHdr" option under Service Provider, ITSP Profile, SIP to inject the SIP Privacy:id header into outbound invites from the phones to the carrier. All testing and packet captures have shown that the Privacy:id header is not being injected as per the instructions in the admin manual. Is this attribute dependent on anything else being enabled first?

I have tested this on firmware v7.0.2 and v7.1.0 so at least it's consistent. 

When i connect my polycom to laptop via USB cable it disconnects internet on laptop. It started happening after upgrade to new software. What can i do with it?

error is: RT|Network rndis0 link went down

Hello,

I can easily add the speed dial entries physically at the phone but was wondering if there is a way to add/edit them remotely through the web GUI?  Attached are the menu options that I can see but can't locate anything related to the expansion contacts. Your assistance would be greatly appreciated.

Thanks,

Sebastian