Polycom Trio 8800 ends call automatically
Hello Support I have an Polycom Trio 8800 with these information : Part Number : 3111-65290-001 Rev:AUC software version : 5.5.3.3441MAC : 64:16:7F:1E:A8:F3 I have registered with my Clarity, using SIP...
View ArticleTransferring a Call Directly to Voice Mail
I have polycom vvx 411 5.4.1.17954 on a emetrotel ucx50 5.0 server On an active call I have 4 softkey buttons, Park, Hold, End Call, and More. I would like to replace the Hold softkey with a Thansfer...
View ArticlePolycom Soundsation IP 5000 is losting register on Call Manager
Hello guys. I need some help. I have a Polycom Soundsation IP 5000 and a Call Manager on version 8, and I'm registering in the CM but after a time the register is lost and shows in the display on the...
View ArticleUsing VLAN ID with Soundpoint IP550 on 4.0.8
I have a brand new polycom IP 550 that I am using in an environment filled with IP 331s. The version on this new phone I have is 4.0.8.1972 whereas all of my other phones are on 3.2.3.x With new...
View ArticleSoundstation ip 600 unable conference
I have a Soundstation ip 6000 Versión de software UC 4.0.13.1445 Versión de software BootROM 5.0.13.0801 I unable to complete a simple conference call. I read the instructions in the user guide for...
View ArticleVideo from VVX 500
My SIP does not enable video from my VVX 500 however does allow video calling from the app. Seems to me that I should be able to configure the phone to replicate the app and get it working. Can anyone...
View ArticleLeaving an internal voicemail?
Is it possible to leave an internal voicemail on a VVX 310 phone without having to let it ring to the user's phone first? One internal user to another - straight to voicemail?
View Article802.1x Authentication.
Hi,While implementing 802.1x, for the PC connected to the VVX 300 phone, if authentication fails can the PC port on the VVX 300 be disabled automatically?
View ArticleMasking number
Hello, I have an IP331 and I would like to call in masked number, how to do?
View ArticlePush Config File Update
Hi We have a provisioning FTP Server setup.We have updated the shared.cfg file with updated config for daylight savings. We have a number of sites all using VVX401's.The provisioning server is pushed...
View ArticleTrio Uptime.
I've scanned the Admin Guide and these forums but can't see an obvious answer. Has anyone found a way to get the uptime from a Trio/VVX? It's not in the Web GUI. V5.5.3.
View ArticleCannot upgrade/downgrade software VVX 410
The phone is currently on version 5.2.0.13744We need to update the phone to the latest version (5.7.0.11768). However, no matter what version is selected in the software upgrade utility (Software...
View Article[Software] UC Software 5.7.1
Hello everybody, we are pleased to announce the UC Software 5.7.1 for both openSIP and Skype for Business. For a full list of features and fixes, please have a look at the Release Notes.
View ArticleSoundstation IP 5000 - Firmware
Hi all, I have a client using a Polycom Soundstation IP 5000 which is experiencing dropouts when trying to dial some numbers. Their VOIP provider do not support the handsets but have recommended doing...
View ArticleAllow third-party to join a call on demand (on demand local conference)
Hello, We have a buch of Polycom VVX 311 phones running firmware version 5.4. We are able to stablish a 3-way call using the "Confrnc" softkey on the phones, however we would like to enable a "Barge...
View ArticleSUBSCRIBE doesn't fallback when using SRV
VVX 4XX using 5.7.1 When using DNS SRV and phone fails to secondary SRV record, the phone successfully registers to the secondary SIP server and sends SUBSCRIBE messages properly, however when the...
View ArticlePolycom 8800 Visual + - View Attendees on TV
Hello, I was wondering if there were any configuration settings I can apply to our Polycom 8800 that would display the attendees that will be at the meeting on the TV screen. We currently see the...
View ArticleOut-of-Band DTMF "#" issue
Hello, I am using below parameters for out-of-band DTMF, but "#" is sending by Polycom with transcoding to "11". Is it possible to send it keep as "#" ? voIpProt.SIP.dtmfViaSignaling.rfc2976="1"...
View ArticleVVX 601 Bluetooth Headset no dial tone after update
After update sw 5.7.0.11768 to newest software version 5.7.1.2205 there is no more dialling tone or connection signal from my Jabra evolve 75 headset, until connection is established and the call was...
View Articledecode voice data with G.722.1 Annex C
Afternoon, We have video conference system and do some voice test which encode/decode with G.722.1_C(Siren 14), the transmission rate is 48kbit/s,We capture all voice UDP/RTP packets transmiting from...
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