Trio 8800 connecting to NEC Univerge SV8100
Just bought a Trio 8800 with UC 5.4.5.9658 and am wanting to connect it to our NEC SV8100 system. So far having no luck with the configuration. I've matched the configurations of the other phones...
View ArticleStar2Star Partner - Adopting IP550 & IP650 Phones
Hi...Newbie to the community...I'm a Star2Star Partner, we recently assisted in the installation of a system and we adopted numerous IP550 and IP650 phones the phones seem to work fine initially but...
View ArticlePolycom Soundstation 7000 - difficulty resetting / upgrading firmware of phone
Hi - We purchased a used Soundstation 7000 and it seems to have a .cfg file that is overshadowing the phone from being able to boot from our Allworx system. We have tried to point the phone to...
View ArticleSoundstation IP 7000 not displaying correct time
I am new to Polycom conference phones we were using Cisco 8831 phones. We are using Cisco CUCM version 10.5.2.1 and the IP 7000 is not displaying the correct time. The date is correct and both date and...
View ArticleQuestion about the number of entries for volume settings retention.
Hello,I have configured our provisioning server to include the following values for volume settings retention: voice.volume.persist.handset="1" voice.volume.persist.handsfree="1"...
View ArticleIssue provisoning- failes to download VVx 300
Hey all,I have a VVX 300 phone that wont provsion it seems to fail downloading the config.To start with i thought I could provion via the webinterface to another user when this started.via the Lines...
View ArticleBLF problem, BLF Pickup, Group pickup
Hello,Modèle de téléphone VVX 400 Version du logiciel UC 5.6.0.17325Version du logiciel BootROM 5.8.0.19248Référence 3111-46157-002 Rev:APBX : KazooSo here my 3 linked problems :1. The BLF is not all...
View ArticleFails to send telephony notifications: Unable to send notification to with...
Polycom VVX400 with sw 5.6.1.1740 fails to send telephony noitifications:Log entry: 0305143744|wmgr |4|00|Unable to send notification to als.somedomain.com/communications/phone/inbound.php?token=1234...
View ArticleProgramming speed dials for specific keys on the Polycom vvx 410
I am trying to program a couple of speed dials on the Polycom vvx 410. I want them to specifically be key 11 & 12. However whenever I program the keys, they always come up on the next available...
View Articlevvx500 on an NEC SV9100
Hi, New to the forum and seeking information and advice, I am an NEC trained tech and have been tasked with using an SV9100 to drive 55 VVX500 handsets. I have set 2 up, got them to register and can...
View ArticleZTP stating no MAC.cfg despite being in ZTP. Phone does not show as hitting...
We have a number of phones that we are attempting to provision in ZTP, 601s. The logs show: 000109.700|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd.cfg' is not present000109.700|cfg...
View ArticlePTT Breaking In While On Phone
Afternoon, I have some VVX 410 and VVX 500 phones running 5.6 VOS and I am attempting to find the correct provisioning string to disable a page from playing over the speaker when on the phone. I need...
View Article601 SIP "Service Unavailable"
Hi all, I was playing around with the settings on my Polycom 601 SIP and then I noticed everytime i picked my phone up, "service unavailable" would appear on the display. Additionally when i look on...
View ArticleShared Lines or BLF
Hi.I am quite fazed by all the config settings required to achieve what other vendors achieve very simply. Is there a simple solution someone can share with me please? All I want is for a phone to be...
View ArticleTo Reboot or to Poll config
Im currently setting up a clustered load balanced provisoning service for approx 600 devices ( a mix of Trio 8800 and vvx501's) over three sites. One final peice im mulling over is how to centrally...
View ArticleReload/reset Expansion Module?
How do I factory reset an VVX expansion module? I don't see anything in the web interface or the admin guide. Thanks!
View ArticleVendor class Identifier shows empty for polycom soundstation 550
Hi, Dhcp-class-Identifier value comes as empty when we get the value from third party code bacbase, and found that TCPdump itself doesnot show the value for "Vendor class identifier" in DHCP...
View ArticleOne way audio after hold when using SRTP
We currently have deployed VVX 400 devices running UC version 5.7.0 and we noticed that sometimes when retrieving phone calls from hold that there is one way audio. Specifically that the other party...
View ArticleVVX 601 DTMF
I have a VVX 601 with the Genband Kandy platfor that is not registering DTMF tones properly, It is not all DTMF IVR's, just certain ones, I have dialed the DTMF test line, and it is registering...
View Articleis UC Software 4.0.13 still supported
I've noticed that 4.0.13 is missing from the SIP download Matrix page, though still present in the latest software. I'd like to confirm if it's still supported (for HD phones and SoundStations/Duo) or...
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