Hi - We purchased a used Soundstation 7000 and it seems to have a .cfg file that is overshadowing the phone from being able to boot from our Allworx system. We have tried to point the phone to voipt2.polycom.com in order to get a firmware upgrade and wipe the phone, but we have been unsuccessful. When we set the phone to go to that address it does not seem to find it upon reboot. We are doing this through the manual setup interface (putting in the boot server type, server type, and server address) as we are unable to access the normal phone menu (it seems to have disappeared).
We are also unable to use the web interface of the phone as the phone has not been issued an ip address from our system (since it can't find it).
Any help would be appreciated.