Interconnecting 2( two) Polycom RealPresence trio 8800 togheter
Hi, We have 2 x Polycom RealPresence Trio 8800, and we are asking if we can connect them togheter and make them work as one. We need that because of a meeting room that is too big for one device, and...
View ArticlePolycom VVX 411 Disabling Default Directory Contacts
Just got out of the box VVX 411 Running:Bootblock 3.0.5.0036Updated: 5.9.0.9355SIP Version: 5.7.0.11768 I set the lineKeys down to 6 for the phone. I wanted the right 6 line keys to be blank. Whenever...
View ArticlePolycom vvx attendant caller ID not displaying
Just got out of the box VVX 411Running:Bootblock 3.0.5.0036Updated: 5.9.0.9355SIP Version: 5.7.0.11768I have a phone ( x400 ) that is set to be an attendant ( coverage ) for another phone (x450).When...
View ArticleIn call Screen for VVX 500
I have 70 + VVX 500 end points. None of them have camera's however when I receive a call it shows the blue screen with the lightning bold and a camera with a line through it. This image takes up most...
View ArticleDigit matching in EFK Prompts
VVX 410 running 5.5.1 I'm trying to set up an EFK to use the Intercom feature on the server. The feature code is *80. I have a softkey set up using the code below. softkey.2.label="Intercom"...
View ArticleHow to set up the number with extension for line key on VVX310
Dear Community,Is it possible to set up a phone number with extension (like 749999000 Ext 6040445) for line key (Speed dial)?If yes, how to delimit the main part 749999000 and extension 6040445....
View ArticleMessage Waiting light
Hello,I want to use the message waiting light not for the phone but fore the messages of the company voicemail messages. The phone is connected to broadsoft. software 5.6.0Who knows how to configurate...
View ArticleHelp Please: Soundstation IP 7000 update from bootrom 4.3.0.0616 firmware...
Dear All, I am new to Polycom but am pretty reasonable at following directions. I have a Soundstation IP 7000. By following some simple directions, I've found out I have this on it: ---- bootrom...
View ArticleContent sharing during video conference via USB cable & People+Content software
I have a feature/functionality question regarding the Trio8800 that we just recently purchased a few months back. Here is the following information on the device that we have currently sync with Skype...
View ArticlePolycom IP 6000 Spontaneously unregister from Avaya Session Manager
I have 6 new Polycom IP 6000's that will register with my Avaya Session Manager 6.3, but will just lose their registration with no apparent reason. I have many other IP 6000's that have no problem and...
View ArticleQuestion on Soundpoint 335 power adapter and firmware
Recently I came across a find at Goodwill, 3 Soundpoint IP550's (complete with headsets and power adapters) and a Soundpoint IP335 all for the princely sum of $47.50 I've been planning on setting up...
View ArticleTrio 8800 immediately hangs up when answering a call
I've got a Trio 8800 with Visual+ (sw version 5.5.3.3517) registering to an Avaya phone system and to a Cisco VCS for video. Video calls work fine. The unit can make telephone calls OUT fine. It can...
View ArticlePolycom soundpoint ip 335 avaya ip office auto answer
After reading a lot and working with these phones I managed to get past my last post and get the phones up and running mostly correctly. New need though, I want to be able to have the phones ring once...
View ArticleVVX 300 second line
Hi Guys, I've configured 2 lines (the same at 2 unlike keys) on the Polycom VVX 300 , when I'm on the phone and receive a internal call, the call going to second line key, but if I'm on the phone and...
View ArticleDirectory on VVX 400/401
We have recently moved to Polycom VVX 400 phones and the original plan was to send out a config file to populate the directory on the phone with staff contact numbers, but our provider said that this...
View ArticleSoundPoint 335 - Ghost Calls mac.cfg vs mac-web.cfg
Hi I am receiving unwanted ghost calls on my soindpoint 335 Phone Model SoundPoint IP 335Part Number 2345-12375-001 Rev:AMAC Address 00:04:F2:BD:XXXXIP Address 192.168.1.XXXUC Software Version...
View ArticlePhone shut down when connected to PC
Hello, I'm recently use Polycom VVX 311, everytime I try to connect cables from the phone to PC to get internet connection, the phone itself shut down... I've look the instruction...
View ArticleTransfer call from second line of Soundpoint 335
Hello,we are talking about the second line of the phone: It seems that only the blind transfer to an external number will work by second line.The announced transfer to an external number does not work....
View ArticleIP7000 Compatibility with Avaya CM 4.0X
Hello and thanks for letting me post . I am trying to find out if anyone knows if the Poycom IP7000 will work with Avaya Communication Manager 4.0 . The exact version is R014X.00.4.739.0 . I have an...
View ArticlePolycom VVX 411 Continuous Reboot
We have one VVX 411 that is continuously rebooting...so quickly in fact that we can barely geta any logs out. I've attached app, boot and audit logs from the phone here. Any help would be greatly...
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