how to fix echo on calls using headsets?
have VVX 410's and VVX300's all on 5.5.2.8571. have tried both plantronics and sennheiser headsets and all do the same thing. tested on 2 different cable internet connections and a fiber optic...
View ArticlePolycom phones with factory installed device certificate
8x8 requires Polycom phones have factory installed device certificates in order to use on their service. 8x8 sells compatible phones but at higher cost. Is there any way to tell before buying a phone...
View ArticleVVX411 background and quick select button text colour change possible?
Hi Community,we are rolling out VVX411 phones.UC Software Version 5.6.0.17325Updater Version 5.8.0.19248 I have setup the config to deploy our company logo as background, the problem I am facing is the...
View ArticleIP Station Duo UC4.0.12.xx, how to add "tone tone.dtmf.rfc2833Payload="127"
We use IP Station Duo (SIP), registered to Cisco Call Manger, it got issue with external DTMF IVR.I found detail from this knowledgebase...
View Articlecomplete SIP messages not shown in Polycom Phone (VVX310) logs
Hi, We are test NWay (conference) call with Polycom phone (VVX310) and facing RTP issue in the phone which is initiating the conference.To debug the issue we have captured the Wireshark traces from...
View ArticleEditing Option 60 on VVX phones
Hello, I tried looking online and couldn't find anything that showed if we could or could not edit the Vendor ID on a VVX phone. We are implementing different variants of Polycom VVX 500's and they...
View ArticleSound Station IP 5000 Registration with UCS320w
Can Polycom Sound Station IP 5000 be setup in Cisco UC320w PBX environment?I can see the phone in LAN and CDP neighbors but don't see it in available phones. Using SIP (externa/outside)...
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[Software] Polycom Trio UC Software 5.5.2 openSIP
Hello all, We are pleased to announce the latest release UC 5.5.2.11338 for the Polycom Trio 8800 and introducing the new Polycom Trio 8500. 2200-66700-025Trio 8500 IP conf phone2200-66700-019 Trio...
View ArticlePolycom Phone will not take voice message
We have a VVX Polycom phone system. I have a problem getting voice messages. When someone calls and I don't pick up, the recorded answer plays, then the phone hangs up without beeping to record a...
View ArticleAdmin Passwort Web-Interface IP5000
Hallo,ich benötige das Admin-Passwort für das Web-Interface, da ich u.a. eine feste IP-Adresse und andere Parameter einstellen muss. Mit der Anmeldung als User komme nicht in die Einstellungen. Hat...
View ArticleBackup registration server
working on vvx series 5.4.5 fimware (sip)trying to get failover working properlycan not use srv records in this scenarioreg.1.server.1 goes to 10.1.1.1 (example)reg.1.server.2 goes to 10.2.2.2register...
View ArticleVVX400-500 local hold reminder not working
Version : 5.5.1.11526 using on a sip server ( asterisk ) I am trying to configure a reminder for call on hold. I have added those lines to sip.cfg...
View ArticleVVX 411 and Vonage Issues
We recently migrated from an older FreePBX phone system to Vonage and replaced phones with the VVX411. We are having intermittent issues with dropped calls, inbound going straight to voicemail after...
View ArticleSOUND STATION IP 7000 NOT REGISTER IN CALL MANAGER CISCO V11.5
HELLO;I had an inconvenience when registering SIP with an IP7000 sound station in a V11.5 call manager.I guide the guide that is in this...
View ArticleVVX400 Hold Issue
We just got building full of VVX400's. When I put a call on hold, place the handset in the cradle, then pick up the handset to resume the call, the “resume” option goes away.Instead, the hold thinks...
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[FAQ] Airplay Troubleshooting
The below FAQ should help sorting out issues with the Polycom Trio's ability of Local Display of Apple® AirPlay® certified devices via Screen Mirroring. First of all a license is required to use this...
View ArticleVVx 501 and Plantronics Savi 740
I have a VVx501 with a Plantronics Savi 740 using the correct EHS cable to link them together. Everything works properly except the volume during calls. During a call the volume level is fine and...
View ArticleDisable Polycom vvx 400 backlight idle intensity
Hello, Can you help me on how to disable/turn off the Backlight Idle Intensity of Polycom VVX 400 with a Firmware version 5.6.0.17325?Or is it possbile to disable it? Thanks.
View ArticlePolycom ip6000 cannot make external calls
We have a IP6000 phone on a Digium Switchvox system. We can make calls internally extension to extension but we cannot dial outside lines. We have tested using the same extension on a different phone...
View Articlevisual+ meetings display after upgrade
Hi All, I just upgraded some of our Trio 8800 & Visual+ to the latest version 552.After the upgrade the visual+ now outputs the next 5 meetings on screen. We find this layout not as nice as the...
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