We use IP Station Duo (SIP), registered to Cisco Call Manger, it got issue with external DTMF IVR.
I found detail from this knowledgebase
I have been up load the "dtmf_payload_127.cfg" still did not working, or which configuration path that I can do revise ?
config_files.cfg, web.cfg,devices_settings.cfg or phone_local.cfg ?
Cisco engineer checked on voice gateway and ask to change DTMF tone to be 127:
<dtmf> <tone tone.dtmf.rfc2833Payload="127"/> </dtmf>
Phone InformationPhone Model SoundStation Duo Part Number 3111-19000-001 Rev:H UC Software Version 4.0.12.0926 BootROM Software Version 5.0.12.0033