Can you set the number of favourites columns on VVX600 with 5.4.0.8782
Hello, I've seen a similar post to the question "Can you set the number of favorites columns on VVX with 5.3.0?", but the option is missing on our phones with version 5.4.0.8782. Press Menu >...
View ArticleSoundStation IP7000, Multi-Interface Module and Ceiling Mic Array.
We currently have 4 SoundStation IP7000 conference phones.For one of them, we were looking at getting the Polycom Ceiling Array, to improve sound quality etcUpon looking online...
View Articlevvx1500 stuck at banner on startup
I have a vvx1500 that won't get past the Polycom banner with all keys lit up on startup. It doesn't respond to 4, 6, 8 and * or other key presses. It stays lit up this way, no resetting. Is there a...
View ArticleVVX410 No Sound for 6 Seconds when both parties using Speakerphone
Was hoping someone on here may have seen an issue like this. We're using a hosted PBX Service and have deployed VVX410's with firmware version 5.0.0.6874 (firmware is controlled by our vendor). We're...
View ArticleShow MAC address in HTTP_USER_AGENT header
Currently have both these are set for a Polycom VVX 600: device.prov.tagSerialNo="1" device.prov.tagSerialNo.set="1"Which, according to the admin guide, should show the MAC address in the user agent...
View ArticleSoundPoint IP 331 network link is down
Hi I have Polycom IP 331, I can able to log in to a web browser using IP address. It can receive calls but cant dial out. When trying to dial out it gives error message saying network link down ... no...
View Articlecalls.xml limit
Is there a way to increase the call log (in the .xml file) beyond 100 total calls? If not, is there a way for the phone to start a new .xml file each day or week?
View ArticleIs there any way to get corporate directory in polycom cx 5500
We are using CUCM 10.5(2) and one cx 5500 is registered as SIP end point. Is there any way to pull our corp directory from this phone? I mean pull from ldap or any way to import/export contacts...
View ArticleIP670 With Do Not Disturb Enabled Fails to send SIP/480
We have a Polycom IP 670 in service that when DND is enabled on the phone, it does not respond to invite requests with a SIP/480, which means that DND is ignored and the call is completed. Is there a...
View ArticleVVX doesn't accept digits in some scenarios - DTMF issue?
We have come accross an issue that in specific scenario entered digits aren't accepted anymore on VVX600/VVX500:If user calls in to voicemail (or calls another person), logs in (or starts...
View ArticlePolycom Trio 8800 [S/W Version 5.4.1.17597]
Can the Polycom Trio 8800 be registered to both a SIP server and LYNC at the same time?
View ArticleChange Network Devices Backgorund Real Presence Trio 8800
Hi all, my company asked me if it is possible to change the Network Devices Background (under settings->Basic->Preferences), but from what I can see, it's only possible to choose from a dropdown...
View ArticleHow to register Polycom IP 7000
Hello, I have some difficulties to configure a polycom IP 7000. I am using the exact same configuration I used to set up a IP 5000 (which works well), but the IP 7000 will not allow me to get any sound...
View ArticleIP Office every 11 min disconnect
This was asked before but doesn't appear to have been answered...and I've had this problem for a very long time. We have a Polycom Soundstation2, connected to an analog port on our IP Office 500 v2....
View ArticleUpgrading bootrom & SIP
Hi,I am new to the world of phones - at least the techincal part of phones so I am sorry that I may not use the correct terms. We purchased a Plantronics EHS APP-5s for our Plantronics CS50 Headsets...
View ArticleBroadworks and CX5500
Hello, I am testing a CX5500 with our Broadworks platform, I can not make video calls, in traces I can not see video codecs, so does the CX550 can make video calls with Broadworks platform or only Lync...
View ArticleHow do I not bother with the .jpg images? UC4 for IP-670
I'm trying to simplify my FTP server by not bothering to download all the default .jpg images that migt ever end up on the phone, because I'm perfectly happy with the solid color pattern that I...
View ArticleSet hostname on IP-670 in config file, not menu?
I can change the DHCP hostname in the UI menu, but I can't seem to change it in the config file, which means a trip to every phone to set the configuration. I've tried putting the following snippet...
View ArticleIs it possible to monitor 120 extensions with a VVX phone and expansion...
Hello, I'm looking for a phone allowing an operator to monitor 120 phone extensions from an Asterisk setup.By monitoring, I mean being able to:- see who is on call and who is not, using paging keys,-...
View ArticleFailure booting SoundPoint IP500
I have a Polycom SoundPoint IP 500 and yesterday I was without power and since then my phone will not boot. I connect the power supply it starts, lights and flashes the red led on the top, show the...
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