I can ping vvx550 ip address but I cannot log into it
I have tried to log into to the ip of the phone to configure it but I cannot (and neither can coworker from different pc). We get error that webpage is not available. We obtained the ip address from...
View ArticleCX 3000 configuration for non Lync site
We have a non lync site with Audiocodes mediant 1000 deployed. VVX series phones are configured through web access, i.e., accessing remotely by using the ip address, and entered the dial plan under...
View ArticleRealPresense Visual
Can the Trio Visual wallpaper be customized?I like the default wallpaper that shows up on the TV but I was hoping we could brand it a bit. Thanks all,
View ArticlePolycom VVX 600 "Click to Call"
Does the VVX 600 phone and UC system enable click to call from an email or website? Are there configuration steps that need to be done to get this to work for the users? Any help or advice is welcomed...
View ArticleCall ends when handset is picked up
I have a client with a VVX 400 running 5.4.0.5841 on an Asterisk system. Whenever he is on speakerphone and picks up the handset it ends the call. This obviously makes it very difficult for him to use...
View ArticleDirectory Names VVX
Hello, have a problem to show callerid to dial an extension using a corporate directory , this works with the same local directory with the parameter. up.useDirectoryNames = "1 " Is there any way to...
View ArticleSoundpoint IP 331 headset jack
I've looked high and low and can't find the answer....is the jack stereo or mono? Assuming mono but just want to confirm. Thanks ahead of time.
View ArticleMuch gratitude for 4.0.9
Hi folks- definitely want to give kudos to the Polycom team for whatever magic is in the 4.0.9 firmware! For several months we had been dealing with an issue with our Polycom 650s. When attempting...
View ArticleBLP on vvx500
We have BLP enable on our VVX500 to pick up other people line, the problem now and then is thatIt rang twice on the phone that have BLP enable and then completely disappeared (no blue bar to allow me...
View ArticlePolycom VVX600 SIP Phones and Genband C20 MADN Lines
Hello,I am setting up some of the mentioned sets on our Genband C20 phone system. I have figured out how to assign existing lines in our system to the Polycom phones as MADNs. Is it normal for the...
View Articlecan not enable EFK "Internal Server Error"
HII wana enable EFK on my VVX500, I tried the import the following config <feature><feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled=”1″/></feature> but I am getting...
View Articlewhat is the SSH password for VVX500
HII would like to know what it the default username and password for SSH access on VVX 500I try admin as user and the web password as a password but did not work.
View ArticleMusic on hold, several VVX phones.
Hello everyone, I have several VVX Phones, mainly VVX 500, VVX 1500 and VVX 300. All of them are registered to a DMA 7000, also all of VVX are configured by Provisioning server. I want to configure...
View ArticleHotdesking VVX Keeps previous DND status when logging off and logging on
All, I have come across an issue with DND on the Polycom VVX phones; We use the hotdesking feature but have noticed that when the phone is logged on with a certain extension; and then the user...
View ArticleVVX Logging - Module Log Level Limits
Hello. I am looking for a document explaining what each module log level does and which ones to turn on to troubleshoot a specific issue. For example: troubleshooting call park/BLF key not lighting up....
View ArticleAudioCodes => SoundStation IP7000 - SIP/2.0 488 Not Acceptable Here
I have a SIP trunk connected to a AudioCodes Mediant 1000, with a Polycom SoundStation IP7000 registeredWhen I try to call the IP7000 the Invite is like this: INVITE...
View ArticleMulti-Line setup VVX 600 One Lync One SIP
I have the phone below configured on a Skype for Business service.I want to add a second line from another SIP serveri cant see where to do thisIs there a user guide some place for the VVX 600 Web...
View Article[Software] UC Software 4.0.10 has been released
Hello everyone, We are pleased to announce that the Polycom® UC Software 4.0.10.0568 associated utilities and documents are now available on the Polycom Product Support web pages...
View ArticleMulticast issue- Polycom VVX 310-Algo 8180-Juniper switches
Hello all ….I’m looking for any light that can be shed on an issue I am having with our Polycom VVX 310 phones (UC software version 5.3.0.12074)We have an Algo 8180SIP Audio Alerter configured by our...
View Article[Software]TRIO UC Software 5.4.1 Rev AA has been released
Hello everyone, We are pleased to announce that the Polycom® UC Software 5.4.1 Rev AA 5.4.1.17597 associated utilities and documents for Polycom® RealPresence Trio™ 8800 only are now available on the...
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