Where can I find a complete macro reference guide?
As the subject says, where is the complete macro reference guide? Lots of general how tos and examples of how to configure feature keys to do certain things, but nothing I can find that links to a...
View ArticleError Polycom Soundpoint IP 550
I can recieve calls, but i can't dial. I can do it maybe 1 time in 1 hour and after that i can't at all. I don't hear dial tone, can't establish connection.After establishing connection expires there...
View ArticleTrio Help Button
Not seeing anywhere in the Trio that it has some type of facility help button like a Cisco SX or MX units have built in. What are some secondary solutions for the Trio?
View ArticleVVX 601 bluetooth pairing cannot discover Bose QC35
Our new VVX 601 on software 5.5.1 does not show a Bose Quietcomfort Bluetooth headset in pairing mode when scanning for new BT devices. The VVX is able to pair with several other headsets available for...
View ArticleSoundStation IP 5000: LED lights not lighting up when mute button is pressed
Hi Team, I have ordered new Polycom SoundStation IP 5000 phones for my India office and after configuring the phone, the LED lights are not flashing up while pressing the mute button or even placing a...
View ArticlePersonal Contacts not written to server if added from Global Directory
On a VVX 600 (or VVX 500) with UC 5.5.1, if you add a new contact to your favorites it writes back to our provisioning server based on the Contacts_Directory path in the <mac>.cfg file. This...
View ArticlePolycom TRIO 8800 - Group Paging Transmit
Can you send a page via the TRIO 8800? I have transmit enabled but don't seem to be able to find a page function. The admin guide seems to only reference receiving pages. ThanksSean
View ArticlePolycom unable to simultaneous support tls and srtp
As stated in the subject, I am having a weird issues with testing tls and srtp on the Polycom vvx handsets. First I setup tls has recommended by previous post to the community, and now my acme packet...
View ArticleVVX410 Making automatically calls on its Own
I have VVX 410 in my organization. We are starting to notice that over the weekend these phones are making calls on their own. My managers phone for instance, in an office with the door closed over the...
View ArticlePolycom VVX 1500 freezing while dialing
Hello I am using a Polycom VVX 1500 (code 5.2.5.0639).I find that occasionally the phone seems to freeze when I dial or even when a call comes in (phone rings but screen is unresponsive for several...
View ArticleD60 and VVX410 configuration
Hi, We have a D60 phone and we have some issue. At the last power failure, we loose all the configuration on the D60 and was not able to use it until we sent someone to redo the configuration. This...
View ArticlePolycom IP7000 - external microphones not working now
Hello, new to the group! We have 2 Polycom IP7000 systems and for both the external microphones have stopped working. Is there some type of software upgrade that has to be done?
View ArticleSpeed dial with a pause
i have a 410 but can't seem to figure out how to add the pause function for speedial
View ArticleTrio 8800 ver 5.4.4 removed from list
Hi! I have noticed that the version 5.4.4 is removed from the firmware page.We have a couple of Trio 8800 in our environment with the version 5.4.4 and would like to know wthat kind of problem that we...
View ArticleVVX410 Paging option dispears when on a phone line.
Hey I have the VVX410 using the latest firmware version of the UC software page.5.5.1 The phone has the paging option enable, but once a call is made or a call is received the paging button dispear...
View ArticleVVX 410 - Sipgate
Hi, could someone pleasse give me sime help configurung my VVX 410 for a new Sipgate.co.uk account?Appreiated.
View ArticleClear local source value during provisioning
Hi those at support, I'm trying to autoprovision tens of phones at once and ran into this issue:The recent changes to reg.1.address will not take effect, because of higher priority value. Local:...
View ArticleVVX 600 Idle Softkey Assignments
Hello,On the VVX 600 sets using 5.4.2.2834 software, is there any way to designate a specific line key position that a softkey will use in idle state? Right now any softkey that I set up for an access...
View ArticleSoundPoint 321 Vlan Weirdness
BACKGROUND INFO: Phone: SoundPoint 321UCS Ver: 4.0.11 Native Vlan: 1 (192.168.0.0/24) ifname=eth2Voice Vlan: 5 (192.168.5.0/24) ifname=eth2.5 isc DHCP server on both subnets option 128 defined as...
View ArticleSoundstation 7000 reboot loop
I have a soundstation 7000 that when pluged into a POE source lights up, shows the polycom logo. then tunrs off and reboots. I have tried a couple poe switches and a dedicated poe injsector and all...
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