Incoming Calls are not picking up Directory and display with SIP: XXX
We currently use Polycom IP phones (both IP550,IP331) running Version 4.1.1.0731 I setup a ftp boot server to manage about 10 phones and they all have a copy of a directory that has been created....
View ArticleUnable to set Custom background image on VVX 600 with Web Interface and url
Hi Everyone,I am trying to configure a custom background image using the web interface on my VVX401 phone. The image files are available on my internal webserver, and I am specifying the url as...
View ArticleSoundpoint IP 335 4.0.6 continuosly restarting
Sorry for the long post but this has been driving me bonkers fro quite some time. I have 2 IP 335 phones that appear to lock up after getting an IP address. When I power on the phone it gets to...
View ArticlePolycom vvx410 NTP synching error, red triangular flashing icon top right of...
Hello, I have a red triangular flashing icon on the top right my VVX410 phone. I know that it means that the phone isn't able to connect to the NTP server, this is not true since I did a wireshark...
View ArticleVVX 410 Not displaying digits after initial dial.
Hello I have a VVX410 phone utilizingUC Software Version 5.5.0.20556 And I can't get it to show the digits being dialed after the initial dialing. I tried adding this configuration:...
View ArticleTransfer BLF not working sometimes
I have a customer that is using VVX410 with a Polycom VVX Color Expansion Module. They are running Software version 4.1.6. I have changed the Line Key type 3 to "automata". I was able to then transfer...
View ArticlePolycom Trio 8800 Content Share via Blue Jeans
I am having a problem with using far-end Trio (8800) receiving shared contact during Blue Jeans video calls. All device and room system connect to Blue Jeans just fine, but it’s when a user or room...
View ArticleBombarding of Subscribe message with Message-Summary event
Hello Support, We are bombarded by Subscribe messages with Message-summary even, we are getting up tp 80 messages per seconds constatantly due to this. please find sample traces. Regards,Ronak
View ArticleUnable to upgrade IP 6000 firmware
Hi Please can soemone help with the following. We have recently purchased a new IP 6000 conference phone that i would like to upgrade to the same software as our other ones.The new unit is on...
View ArticleSound Station IP 560 SIP Headset Issues
I have the above stated phone. My issue is that the phone works fine however no matter what type of headset you attatach to it the thing will not allow you to speak through the headset. I have changed...
View ArticleExchange Calendar integration with Outlook 365
I would like to inquire about Exchange calendar integration on VVX phones (i.e. VVX400/500/600 running latest SW 5.5.1 ) with Outlook 365. I think I saw somewhere (not sure whethere here or by...
View ArticleAfter Update to 4.0.7 on Soundstation IP6000 DTMF not work
Hi, I have made update on my phone Soundstation IP6000, but DTMF still not working, i opened sip file and check rfc2976 is 1 like on the example...
View ArticleExchange URL warning after new update
I updated to 5.5.1.11526 yesterday and now I am seeing an alert on the top-right of my VVX 400 screen. The alert is "exchange url not configured" I'm not wanting to use Exchange and it's completely...
View ArticleIP7000 Firmware
HICan some help please?We have a Ip7000 that is coming up with a FTP error but is working correctly. The problem the client does not allow internet connection and we dont know how to get rid of this...
View ArticleProvisioned phone resets if DHCP isn't broadcasting
We use DHCP to provision all of our phones and it works great to set the option to get the Provisioning Server. Once that phone is provisioned and has it's config we've noticed that if you restart it...
View ArticleCan't set default ringtone via provisioning
Hello, I have a VVX410 running the current software: 5.5.1.11526 and It seems I can't manage to get it to set the default ring tone via provisioning. <regreg.{$line}.ringType="ringer10" /> I am...
View ArticleIP7000 autoanswer
Dear all, How must I set IP7000 (UC SW 4.0.11) to autoanswer call from one or all internal station(s)?I use PBX which does not support Alert info. Andrej
View ArticleVVX 500 phones receving calls from other phones after 5.5.1 upgrade
Hi, Recently upgraded the VVX phones to 5.5.1 and ever since we have a strange issue happening. Whenever a phone in the office receives a call all the other phones start ringing as well. On the main...
View ArticleHow to register polycom RealPresence Trio 8800 with Asterisk(SIP)
How to register polycom RealPresence Trio 8800 with Asterisk(SIP).
View ArticleAuto-Upgrade Software via provisioning server Question.
Hey SteffenBaierUK or whom ever is going to answer this port. I apologize for my relentless posting in the last few days, and I make sure to use the F.A.Q...
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