Issue with D60 paired with VVX 400
Hi, Looking for assistance. We recieve our order of the Polycom VVX D60. We are experience some issues with a VVX 400 version 5.4.3.1014 with the D60. We are able to pair the device and answer incoming...
View ArticlePolycom IP7000
Hi all I have this PoliccomIP7000 when the unit is powered on the lights and everything works finebut after the power up the screen ligts up white and you cant see a thing it looks like a backlight...
View ArticleCreating a Pause
Good Morning,We have multiple IP 5000 and 6000 in our enviroment used for dialing into conference bridges that require a PIN. Is there a button sequence tha can be used to add a pause after the bridge...
View ArticleProblem syncing DND on Line and Phone with Polycom VVX310 & 410
I have an issue with DND on the lines and the polycom VVX310 & 410 phones. This is the scenerio: If the phone is put in DND via the phone menu, the Lines on the BLF buttons that are monitoring them...
View ArticlePaging not working
Hi there, we have enabled ppt and verified ptt.pttMode.enable=1 on the phones configured. I have confirmed the phone is set to subscribed for the paging group. On the phone I see the 'Talk' button, not...
View ArticleIP6000 Upgrade
Hello,I am trying to upgrade my IP6000 from 3.3.3.0069 to 4.01 I have downloaded the BootROM 4.4.0 B Upgrader and the UC Software 4.0.1 and saved in to my computer. I then unzipped both files, in the...
View ArticleIP 650 speakerphone transmit voice poor quality
using the hand free mode on Polycom 650 the receiving party is hearing low quality (baffled) voices from the end users. We have exchanged the users phones with the same results. is there any...
View ArticleProblems Updating an IP6000
Good morning,We have been trying to update the firmware on our IP6000, and been unsuccessful. We downloaded the BootROM 4.4.0 B Upgrader as well as the UC Software 4.0.1 and unzipped the files, we then...
View Articleincoming call to VVX phone will not ring if BLF active VVX 410 v5.5.0.20556
When a call comes into our reception the phoen will ring. When a second call comes in the screen will show a call but no ringing. We have VVX410 and S/W v5.5.0.20556 - we had upgarded from 5.4.4 to...
View ArticlePolycom Soundstation IP 5000
I have a Polycom Soundstation IP 5000 when I plug it in, in my office it registers and I am able to configure the device I test it once I configure it and it works no problem. I try to plug the device...
View ArticleIP 6000 hell
I had a request to get an IP 6000 3 days before an investor meeting. I got the phone set it up and couldn't get through the SonicWALL "SW" on Friday. On Saturday I got through to SW support and we got...
View ArticleD60 base unit admin password
I have a D60 base unit, but is set to static IP. I just have "polycom" login and can only view the setting.do I need a "admin" login so that I can change it to DHCP ? or can I do factory reset to base...
View ArticleWhich support service is right for you?
Hello everyone. I have several Polycom VVX series in my office, all phones works fine. My question is ¿the VVX series support telnet connections? If this is possible ¿Which .cfg file contains the...
View ArticleDHCPv6 failed pop up comes on VVX500
Dear Sir/Madan, We're using Polycom vvx500 phone with latest IPv6 firmware. But when we are deploying it in a pure IPv6 network it gives "DHCPv6 failed", we did the following settings on the vvx500:1....
View ArticleSOUNDSTATION DUO - (error, application is not present!)
I am currently on rev 5.0.1.10553Connected to Phone line (Not using Network) Please let me know if i am on the latest firmware and how do i download/upgrade them.ALso if there are any solution for this...
View ArticleUnable to call out - Polycom VVX 500
Hi,I am trying to place a call out and and getting the following erros. The engineers from the VIP team has had configured with all the best they could and unable to resoolve. The service proivider is...
View ArticleDo a Polycom IP Phone support online yellow page?
I saw the gigaset phone have online phone book function ,which integrated with the online yellow page company like TEL.SEARCH.CH (as attached picture), i have check my vvx 600 admin guide , i don't see...
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[FAQ] What is the Polycom Phones Microbrowser / Applications?
The VVX business media phones support a full web browser and microbrowser. The VVX 101 business media phone does not support a microbrowser The VVX 201 business media phone now supports a microbrowser...
View ArticleVolume not saving
Hi, I have a polycom soundpoint IP 335. I'm not able to save the volume for the handset. It reverts back to the default. I have other similar model and they are able to retain the volume setting ok.Is...
View ArticlePolycom VVX 310 Corporate Directory returns no entries found when searching...
Hello, I've been working quite some time in an attempt to get the Corporate Directory working on the Polycom VVX 310. I am able to get the phone to connect to my OpenLDAP server, but it fails in every...
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