Plantronics USB headset no longer works after Firmware update
VVX 450 Polycom phoneFirmware Version 6.4.3.5156P/N 3150-11530-643Plantronics Audio 478 USB Stereo Headset no longer works when plugged into (rightside) USB port on Poly VVX450. Once headset button is...
View ArticleEdge B configuration encyption
Hello I can't find an answer in the KB or in the admin guide so I'm hoping someone can help me out. i'm trying to provision an Edge B against an existing UCS server which offers encrypted files as...
View ArticleVVX 250 Phones Powering Off
We have around 50 VVX 250 phones and had no issues with them for the first 4 months. Starting a little over a month ago, some of the phones started having a hissing sound when plugged into PoE. A week...
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[Software] Poly Rove DECT 8.0.6
Hello all, we just released Poly Voice Software–Lite (PVOS-L) for Poly Rove DECT IP phone. This release covers Poly Rove handsets, base stations, and repeater hardware on firmware version 8.0.6.0002...
View ArticlePolycom VVX 201
I'm sorry I try to find a topic for my issue but I can't find nothing so I ask help. I have a Polycom VVX 201 and until to find IP address no problem. But as soon as I type the ip address on the PC I...
View ArticleCustom button on Trio for room control
Dear All,Is there any way to add custom buttons to Trio display?Since the device is capable of restAPI communication, I thought I'd put a button on the interface and assign a custom function (like...
View ArticlePoly Trio C60 will not update - unusable
Just replaced a Trio 8800 that wouldn't update and went EOL with Zoom Rooms with a Trio C60, it gets an IP and I can add it to the Zoom Room just fine but its still running Software Version 5.9.5.3153...
View ArticleVVX 411 Registered to SBC (AudioCodes) rather than Microsoft SIP Gateway -...
We are in the process of moving away from Microsoft SIP Gateway as we cannot depend on it to function 24/7. We are moving our phones to dual registration with our AudioCodes CE SBCs. Registration and...
View Articleneed help with digitmap dial string
polycom vvx411 firmware 6.4.3.5018 we have 4 phones, extensions for the 4 are two digits: 10, 11, 12, 13 on a 3cx install and have 2 issues. the digitmap field is blank in each phone, i cant figure...
View ArticleVVX 350/450 randomly restarting and freezing
We have some VVX 340/450 that sometimes reboots automatically after they hang up after a call. My VoIP provider is a local ISP. This is happening on some phones connected to a computer, and some...
View ArticleHow do I transfer Speed Dials from one phone to another on a Polycom VVX phone?
Hello, Is there a way to transfer speed dails from one phone to another? The phone is a Polycom VVX 300 Desktop phone.
View ArticleDoes Polycom VVX [BLF] send SIP Notify Messages to it's SIP Server First? or...
Apologies if it's a silly question. But I'm using Asterisk 18.15.0 and I want to know for sure if Asterisk is sending SIP Notify Messages to Polycom VVX phones, or are the Phones them selves sending...
View ArticlePoly Edge b20 Google Workspace SSL Certificate
Hi everyone ! My Company is starting to use Google Voice as IP PBX solution and for deskphone we are using Poly Edge b20. As a Security Information recomendation, we need use 802.1x TLS to permit the...
View ArticleVVX410 won't sign in. But a phone that was signed in brough over will work.
Hello, I'm new to the community and hope someone can help me figure out this issue. We have 3 sites and the phones will not sign in at 1 of them. But if I sign in a phone and bring it over it will work...
View ArticleVVX 501 Initial Setup splash screen
Hey All!Just upgraded our phones to 6.4.5 and a bunch of the vvx 501's are showing an initial screen saying to press start to initiate the initial setup, The other option is cancel. The screen stays up...
View ArticlePagination on VVX350 - BLF Not Showing Up on Phone
Hi there. I have a vvx350 running UC Software Version 6.4.4.3219.I am trying to locate more documentation on the Pagination feature. I have successfully enabled pagination on my phone and can now...
View ArticleVVX 600 w/ Google Voice (Workspace)
Wondering if it is possible to connect the VVX 600 to the paid, Google Workspace version of Google Voice?I'm open to adapters, dongles, ATAs, 3rd party firmware, etc. Thanks!
View ArticleEFK Macros Failing Suddenly
Hi All, It was requested by our PBX to open a ticket with Polycom. Seeing as these phones are out of warranty, I am checking with community instead. Since Friday (6/16), we have had a group of phones...
View ArticleRingtone setting
Hello,how to configure Different ringtone for Extension call and Inbound Calls?hopefully a one-size-fits-all solution for all models
View ArticlePolycom VVX201 Music on Hold volume adjust
Hi,I am using Polycom VVX 201 phones.I would like to check for Polycom VVX 201 phone, How only Music on Hold volume can be adjusted?Is there any way so that i can reduce or increase Music on Hold...
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