Sounpoint IP560
Hello, someone who can explain to me why when I try to change language on the phone, I see all the options but, if I select one of these, different from English, I read the message "language change...
View Article[Software] CCX & Trio UC Software 7.2.5
Poly announces the new release of Poly Unified Communications (UC) Software 7.2.4 for Poly CCX business media phones and Trio Series. The Build ID’s are: CX 400, CCX 500, CCX 600, CCX 700...
View ArticleD230 only works in SPK mode
Have an acct that states they are now seeing a number D230 handsets that ONLY work in SPK mode.When holding the handset normally the user cannot hear the caller but the caller can hear the user. They...
View ArticlePoly Trio Extension Mic - How to get spare cable?
I have a Polyconn Trio 8800 and 2 extension mics. Unfortunately I only have 1 cable for the extension mics. (I have tested with the 1 cable and I know both Mics work). Can you help me get a second...
View ArticleCan't factory reset a VVX250 phone
I've read how to factory reset a VVX250 phone but I have one that can't seem to be factory reset. The password is unknown and step 5 where you can press cancel never comes up. The start up process goes...
View ArticlePolycom VVX 250: SIP mode?
Hello - we recently moved several Polycom VVX 250 phones to a new build (previously used in another office). They boot up just fine but when we go to place a call, we have a dial tone, and the screen...
View ArticleVVX 450 offline after Google Voice provisioning
Hi, I tried to add the VVX 450 to Google Voice, however it stays offline after adding it in the Google admin interface. I had the B30 before, that one was added and online right after. I don't now why...
View ArticleIP501 phone and IP301 phone disable volume buttons
I was recently tasked with figuring out how to disable the volume buttons on some of the phones in the office and setting a default volume. I had done a bit of googling and messing around with the...
View Article[Software] CCX, Edge E & Trio PVOS 8.1.1
Hello all, we just released PVOS Poly Voice Software 8.1.1 for compatible Poly CCX, Edge E, and compatible Poly Trio phones Important: Starting with version 8.0.0, Poly Voice Software (PVOS) is the new...
View ArticlePolycom VVX 250 (G2201-48820-001)
Can someone provide insight into the meaning of the "G" in front of the MPN? I have attempted to research it and found some references to an OBI edition, but I am unsure if that is related to the part...
View ArticleTrio not using voice VLAN advertised in LLDP
I have a few Trio 8800s that refuse to use the VLAN advertised in LLDP as the "voice" VLAN. They continue to use the untagged data VLAN. I think this related to a check the Trio's software is doing...
View ArticleTrio API documentation
Hello,I'm looking through the Trio API documentation, but I don't see any mention on how to programatically logout a user. Is there an API call available to do this? Thank you!Leonard
View ArticlePolycom Sound Station IP 6000 solid red lights no display
Hi We have 2units Polycom IP 6000 conference phones that are not working here. It has 3 red lights and no display and stays that way. There are no problems with our phone systemHere their MAC/SN :...
View ArticleCan not configure a Poly VVX 600 to Aeonic4Cloud service. Certificate Error
Hello, I am having issues configuring Polycom VVX600 to Aeonix4Cloud (Tadiran) VIOP service. I am told that it's a certificate error issue. Wondering if anyone had this issue and if there is a solution...
View ArticleRaise in call Volume
Hi I am looking for a way to raise the in call volume of Polycom VVX 401 (beside the hardware button option).
View ArticlePoly Trio displays default banner as conferenceid@customerdomain.com on...
Hi Team,We are experiencing issue with default banner on bottom of the screen "conferenceid@customerdomain.com" when using CVI solution for MS teams gateway with Poly VTC hardware Trio 8800, visual+...
View ArticleIntermittent one-way audio when transferring calls or resuming from hold
We're having issues on Poly VVX 410s and 450s when resuming calls on hold when using PJSIP w/ TLS and SRTP. When resuming a call placed on hold, often times the person placed on hold will hear our user...
View Article[Software] VVX UC Software 6.4.5
Hello all, we just released UC Software UCS 6.4.5 for all compatible VVX phones (VVX 150, 250, 350, 450 and EM 50, VVX 101, 201, 301/311, 401/411, 501, 601). What’s New in This Release Poly Unified...
View ArticleCCX 700 - Custom Adding APK? [Specifically, VPN/Networking]
I want to add an app to the CCX 700 for networking purposes. In this specific example, I want to add the ZeroTier App so off-site phones can have an integrated encrypted link back to the main site. I...
View Article[Software] CCX & Trio UC Software 7.2.6
Poly UC SoftwarePoly announces the new release of Unified Communications (UC) Software for the following products:Poly CCX 400, CCX 500, CCX 600, and CCX 700 phonesPoly Trio 8500 and 8800...
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