Is anyone aware of an audio amplifier for a VVX310 phone?
I have a user who is a little hard of hearing and would like the sound louder when she is called.
View Articlesoundpoint 650 with extension module rebooting
Hello all, I have a customer with two SoundPoint 650 phones with extension modules attached. For about a month now, they have both been rebooting at random. It doesn't matter if they are on a call or...
View ArticleSoundStation IP 6000 on iPECS-300 - help
Hey, I got SIP license for the 6000, a test with SIP softphone works, the 6000 gives a "Line: Not Registered". I would appricate some help. Thanks !Elior
View ArticleSoundstation IP 5000 and Cisco meet-me
Hello, I'm trying to use the meet-me feature of my CUCM (Cisco's Call Manager) with a couple of Soundstation IP 5000.. but with no luck Is it possible that these devices don't support this feature? I'm...
View ArticleProvisionning Best practices
Hello Everyone ! I would like to understand exactly how the provisionning process works, as I am currently having troubles with a few Polycom devices. This is my configuration :For each device, I have...
View ArticleIP6000 in 'boot loop', best place to send for repair?
I have an IP6000 that recently started doing an endless reboot cycle, alwasy ending with 'Application not present'. I reloaded bootrom and SIP but it still doesnt' boot. I'm done futz-ing with it and...
View Article[Software ] RealPresence Trio 8800 UC Software 5.4.3AA has been released
Hello Everyone, We are happy to announce the availability of Polycom® UC Software 5.4.3 RevAA, with associated utilities and documents on the RealPresence Trio product support web page...
View ArticleSoft key to trigger URL
Hi, Is it possible to program a soft key to trigger a URL to open a web link on Polycom phones VVX1500 and IP331 ? According to admin manual it's possible to program Action macro to use URL but there...
View ArticleLine button configuration for PTT and paging
I'm struggling to find a way to configure a line button as a PTT. Basically, I have a site that I've got BLF on an expansion unit for phones. I want to add individual buttons for paging and ptt...
View ArticleVVX 400/410 Phone Number?
Hopefully these aren't stupid questions.I was not the one who configured our VVX 400/410's, but I need to figure out the contact phone number for each of our phones. Can this be done from the menu on...
View ArticleProvisioning Server (FTP) Duplicate Logs
Hello - I just noticed on our FTP provisioning server that we're getting duplicate logs in the \logs directory and the root directory. HAs anyone ever seen this? The 0000000000.cfg is set to send the...
View ArticlePark softkey on vvx410
I have a vvx410 running UC Software Version4.1.4.7430BootROM Software Version5.1.4.0844. I am able to get the park softkey on the phone but it doesn't seem to be doing anything. Any help would be...
View ArticleSoundStation IP 6000
Hi,I was directed here to post my issue. I have a SoundStation IP 6000 that will not talk to the network anymore. It boots via POE just fine, but the message displayed in the upper right is "Network is...
View ArticlePolycom VVX400 - configuring softkey "contactdirectory"
Dear Polycom, A client of ours uses Polycom VVX 400 phones together with a Broadsoft hosted Voice solution. When there is no active call, three of the four softkeys have a function - from left to...
View ArticleDo Polycom Sound Point IP Phones Support Private Call Hold?
I've seen Private Hold mentioned in some VVX product specs but not in the SoundPoint line. Does the SoundPoint line support Private Hold, and if so what code? We are running 3.2.3. Thanks.
View Article480 Temporarily unavailable.
0520121906|clist|4|00|dbIO::processResult:copy error 0520123106|clist|4|00|dbIO::processResult:copy error 0520134706|clist|4|00|dbIO::processResult:copy error 0521020723|so |4|00|[SoMain]::procMsg:...
View ArticleLDAP Configuration without the user
I'm trying to configure my Polycom IP7000 to search the Corporate LDAP directory via the dir.corp settings. My LDAP server allows on-net queries that return the basic info with needing to supply user...
View ArticleWebsite_dictionary_language_en-gb.xml Language file doesn't exist in cache
Hi, I keep getting the following errors in VVX400/500/600 phone logs: 0524084917|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path...
View ArticleAdequate Mics For Conf Room
We have a conference room that is too large for the VTX1000 and two remote wired mics we are using. We can't afford Soundstructure solutions. I am a bit confused by the possible configurations of the...
View ArticleDHCP raw option
Hi, We are trying to get the DHCP Raw option to work, but no luck so far.For Konftel it works, and it looks like this:elsif substring (option vendor-class-identifier, 0, 7)= "konftel"{option...
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