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Provisionning Best practices

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Hello Everyone !

 

I would like to understand exactly how the provisionning process works, as I am currently having troubles with a few Polycom devices.

 

This is my configuration :

  • For each device, I have created a provi-[PHONE_MAC_ADDRESS].cfg file, with the needed parameters for the device to register properly to the Call Server
  • In the default 000000000000.cfg file, I have set parameter CONFIG_FILE to point to provi-[PHONE_MAC_ADDRESS].cfg

 

When I plug my device (usually, Polycom IP 7000), it boots properly and I see from the FTP server that the spider downloads the files in the correct order ([PHONE_MAC_ADDRESS].cfg --> 000000000000.cfg --> provi-[PHONE_MAC_ADDRESS].cfg

This is all good.

 

Now, I have implemented a PHP website with a small API, which allows the user to press a button when the config file has changed.

This sends an SIP OPTION request with parameter "check-sync".

 

It was working up to now. But it seems that, with the new 4.0.10 firmware, the device does no longer download the config files as expected.

When I hit the button, I see the device starting to download its [PHONE_MAC_ADDRESS].cfg and then 000000000000.cfg.

But NOT the provi-[PHONE_MAC_ADDRESS].cfg

 

Is that normal?

Maybe I did something wrong with the config files content...

 

 

Thanks a lot for your help,

Regards,

 

Bruno.


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