VVX 350 Phones wont provision on zoom
So I feel fairly tech savy and have configured over 10+ phones with zero problems All Polycom... We opened new clinic and I ordered 3 new phone from amazon. I updated firmware and when I factory reset...
View ArticleTrio C60 openSIP vs MS Teams version
HiWhat is the difference of the Trio C60 openSIP/Generic product and the MS Teams version?We haven an openSIP product here and I can select MS Teams as a profile too. So, what is left to be the...
View ArticleConfigure Polycom vvx 301 phone on Nice InContact
I have worked with the new system vendors support techs & they said to contact Polycom.I have some Polycom vvx 301 phones which were on another system vendors setup. We are decommissioning the old...
View ArticlePoly VVX 230 outgoing but no incoming calls
Hello, I am using a fusionPBX and have Poly phones both VVX 500 and VVX 230 The VVX 500 work fine. The VVX 230 will place outgoing calls, are registered but will not accept incoming. Looking at the...
View ArticleCustom screen popup
Is it possible on VVX devices to have a popup displayed in the screen of the device after a phone is rebooted, like a Welcome message. This is for nomadic users and e911 compliance, we are looking...
View ArticleLoading Android Apps on CCX700
Is there a way to add apps to the CCX700 or even access the Android OS? It would seem that as an android based phone, you should be able to access that, there is an apps button but that seems to be...
View ArticleAdding Line out prefix to all calls
We have a Vertical phone system and just removed the 9 to dial out option however the Polycom Soundstations are having trouble dialing out. After speaking with the verical rep they said we can dial...
View ArticleCan you disable the physical hookswitch?
Do you know if you can disable the physical hookswitch on a VVX Media Series phone via the config or some other method? Perfect world I'd like it so that they can answer the call by lifting the...
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[Software] CCX 6.2.21 has been released
Hello all, Poly CCX Business Media Phones CCX 400, CCX 500, CCX 600, and CCX 700 Poly announces the release of CCX 6.2.21 for Poly CCX business media phones. The build IDs for CCX 6.2.21 are:Microsoft...
View Article[Software] VVX UC Software 6.3.1.8427
What’s New in This Release? Poly Unified Communications (UC) Software 6.3.1.8427 is a release for OpenSIP and Skype for Business deployments.These release notes provide important information on...
View ArticleVVX D230 - Ghost Missed Calls
Hi All, We have rolled out VVX D230's throughout our company, each site has 1 base & 2 handsets which are part of a hunt group. One of the sites has complained that whenever they receive a call, it...
View ArticlePolycom Sound Station DUO Rev H hangs up every day.
Hello, We have three phones Sound Station DUO Rev H in our network and all of them have the same problem. They hang up every day.One of them Information:Phone InformationPhone ModelSoundStation DuoPart...
View ArticlePolycom VX310 Missing Files, config reverted
Hi, I recently purchased several Polycom VX310s and have ran into an issue with all of them. When restoring the phones from a previously created back up I receive a message stating 'Missing Files,...
View ArticleAdd a second phone number - vvx250
My wife and I work in a office together. We each have a Google Voice phone number associated with our desk phones. My Voice number is the advertised office number for incoming calls. We want to be able...
View ArticleIntermittent "unregistered SIP" on Polycom VVX410 on hosted 3CX on Azure
Hi, Hoping you can help me. I have a Polycom vx410 connect directly to a hosted 3CX PBX over the internet, I have factory reset the device and upgraded to the latest firmware, and provisioned the...
View ArticleOverwriting config file values with secondary file(s).
Environment:UC 5.5.XVVX-3/4XX phones. I'm trying to figure out the rules surrounding what values can be overwritten (or deleted) by loading a secondary config file. Background/example:Provisioning...
View ArticleTrio 8800 reverts back to Skype profile
We just switched all of our Poly Trio 8800 profiles from Skype for Business to Microsoft Teams. However, they keep switching back to Skype on its own. I tested one phone out by wiping it clean and...
View ArticleQuick question regarding ip6000 Display issues
Hey Steffen, I have read your replys about display dead red blinking lights = ip6000 is dead.Before I trashed my dead device I took it apart and it appears the tft display is actually an independent...
View ArticleCCX 600 / Bluetooth Headset Disconnects
Has anyone had experience with the CCX phone spontaneously disconnecting bluetooth headsets? I have connected my Jabra Evolve 75 headset to the CCX 600 phone. Since the latest Poly firmware update, the...
View ArticleImport speed dials to IP 7000
Hello all, is it possible to import speed dials to Soundstations IP 7000 running on 4.0.8.1972 via xml files as it works for the Trio 8800?If so, is it the same process or different? Best RegardsStefan
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