Poly 250 UC vs OBi Edition
Hi Everyone, I recently had a customer purchase a large number of Poly VVX 250 and it surprised me when we got logged in how much different the web interface. I saw that you can spin up a TFTP server...
View ArticleConfiguration poly eagle eye Cube hdci
We have a trio with virtual pro and poly eagle eye Cube hdci camera in use. How do I adjust the camera to make the tracking work properly. The tracking technology always gets stuck.
View ArticleTrio 8800 - Network traffic to Polycom Cloud
Hello! We are using Trio 8800 paired with Visual+ or VisualPro. We've seen, that each Trio and each Visual+ generates network traffic to Polycom Cloud 104.210.158.192 by default, which will be blocked...
View ArticleSoundStation IP 6000, to PoE or not to PoE?
Hello everyone. I recently bought a used Soundstation IP 6000. The unit I received says it is Part Number 3111-15600-001 Rev:R in the web GUI. This particular unit won't boot at all unless I use the...
View ArticleTrio 8800 Zoom on 3rd line dialling password from invite when using Join Button
I have an issue with Zoom. I am using it on line 3. I am using S4B line 1 and Teams line 2. I can manually dial with all 3. Join button works fine for teams too from my calendar. Problem I am...
View ArticlePushing an event or dynamically change buttons?
Hi all VVX500 phone. Is there a way to dynamically change phone buttons from a central location? An example -- our system has the ability to divert all the calls somewhere else (night mode). This mode...
View ArticleBoot VVX-X50 from USB?
Hello,I bricked a Polycom VVX-250 somehow by entering the advanced options and selecting TLS Certificates. Now, it will power up but freezes on "Welcome! 7 seconds until autoboot."the 7 seconds does...
View ArticleVVX-250 rejecting CA certificate chain
Hello;I have VVX phones (purchased through a**zon.com, so not supported) My VIOP Provider is using metaswitch, and when I purchased and set up these phones, ZTP worked fine and I could update...
View ArticleIP SoundStation software version prerequisites for RPRM
Hello,Is there a prerequisite for a minimum software version for an IP SoundStation IP5000/6000/7000 device to work with RPRM version 10.7?We have some IP 7000 devices version 3.3.3.0069 which cannot...
View ArticleFREE CONSULTING CALL
Is your team struggling with setting up their unified collaboration (UC) solution to work from home? Do they need help or practical advice on how to set up a workspace, or how to get the most from...
View ArticleCCX400/600 starts randomly stuttering
We've discovered that the CCX400 and 600 has a stuttering bug. On a random moment the speaker or headset starts to turn green and white very quickly en you hear the speaker or horn starts to stutter...
View ArticleVVX 410/411 UC Upgrade Question
Hello Everyone, Pretty new here and and from searching around I am a little confused on my issue.I currently have several 410 and 411 VVX phones deployed. They are all running 5.9.1.0615 and our users...
View Article[Software] UC Software 6.3.0 released
Hello all, we just released UC Software UCS 6.3.0.14929 ITS146 is now available for compatible Poly VVX Business Media Phones, Poly VVX Business IP Phones and Poly SoundStructure VoIP Interface Phones...
View ArticleSoundPoint IP 320/330 and 321/331 BootROM & Firmware Updates
Hi: I'm fairly experienced in networks, etc. but not that much in VoIP... so please bear with me. Long story short-> we have a couple of hundred Polycom SoundPoint IP 320/330 and 321/331 installed...
View ArticleInitial X50 Teams Setup
Hey there, I'm having an issue with using my new X50. I have set the provider mode on this to Teams and updated to software version: 3.1.1-216122. After connecting my teams account, I do see that my TV...
View ArticleCannot list Polycom VVX phones on switch
Hello. I cannot list Polycom VVX phones with command sh cdp neighbors on Cisco switch. Could I enable cdp option thru web?
View Article[Software] 6.2.11 openSIP CCX400, CCX500, CCX600 and CCX700
Hello all, we just released the new CCX400, CCX500, CCX600 and CCX700 SKU phones in openSIP mode. NOTE: At present these are openSIP devices only and cannot switch to run Microsoft Teams and or...
View ArticlePoly Trio disconnects from Zoom Rooms
According to https://support.zoom.us/hc/en-us/articles/360043770412"There is a known issue for Zoom Rooms Controller 5.0.0 running on Poly Trio that causes the controller to disconnect from the Zoom...
View Articlevvx411 all lines flashing green - locked up - Ring Central
I have several VVX411 phones that are locking up and flashing all lines green. Have to reboot the phone to get it back working.Using RingCentral as provider and they show no issues. Not using Skype...
View ArticleTrio C60 & HDMI: How does it function?
I've been looking around online and haven't found anything but I'm trying to get some info on the Trio C60 and its HDMI port. Does it work? How does it work? And is it supposed to be like the HDMI in...
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