realpresence trio visual plus
By mistake I choose the static ip adress to manual ip address. now I am not able to pair the device to polycom trio.because static IP Address is not configured properly. I just select the static ip...
View Article[Covid-19] Guidelines on how to clean and disinfect your Poly Collaboration...
Hello all, due to the global effects of the Coronavirus, we created some guidance on how to effectively cleanand disinfect your Poly collaboration hardware in high-use areas, such as conference rooms...
View ArticleIssues rovisioning CCX 500
I am trying to provision a CCX 500 as a CAP phone using the Polycom ZTP service. I have successfully created a .cfg and had it provisioned to the phone after doing a factory rest however there is one...
View ArticleHave 2 lines registered on VVX 450 and want calls to default to Line 2 if...
I have a VVX 450 and have line 1 registered to my primary provider, and if I dial a PSTN number, the call defaults out Line 1 which is fine and how I want it to work. I have line 2 configured to an...
View Article[Software] VVX UC Software 5.9.6.2327 RTS38 has been released
Hello all, We have released UC Software 5.9.6.2327 RTS38 What is new: New parametersParameter updatesandCustomer escalation fixes.Older UC Software 5.9.5 announcement >here<Older UC Software...
View ArticleVVX 1500 standalone installation - questions
Hello, i have installed the phone standalone behind a Fritzbox 7590.It works, but there are some questions.I can reach the phone with the browser, but the option "skype for business" is greyed out.I...
View ArticleVVX 410/411 UC Upgrade Question
Hello Everyone, Pretty new here and and from searching around I am a little confused on my issue.I currently have several 410 and 411 VVX phones deployed. They are all running 5.9.1.0615 and our users...
View ArticleModifying SIP UA String
Hi, Is there a way to modify the UA string aside from inserting the serial number/MAC address? This is the string that I have User-Agent: PolycomVVX-VVX_400-UA/5.6.0.17325_0004XXXXXXXX I would like to...
View ArticleCannot list Polycom VVX phones on switch
Hello. I cannot list Polycom VVX phones with command sh cdp neighbors on Cisco switch. Could I enable cdp option thru web?
View ArticlePolycom Soundpoint 331 New message scroll
Hello, We have recently upgraded our firmware to 4.0.15.1009, we were previously on 3.1.3. Since we have upgraded we have noticed that the display shows new messages and missed calls on a scroll on...
View ArticleIP7000 attempting to connect to Tor exit node?
I have several IP7000 IP phones in our company but one of them has recently been showing up in our IDS system attempting to connect to a Tor exit node on ntp port 123 at IP 158.69.35.227. The IP...
View ArticleGoogle Voice Page/Intercom Option? (Polycom VVX 450 OBi Edition)
Does anyone know if there's a way I can page my colleague in another office on my Polycom VVX 450 OBi Edition device running Google Voice? We had an NEC system and it was practically all we did in the...
View ArticleTrio Log Errors
Hi,I really need some help understanding the logs on my Trio. I have a lot of errors, but im not sure if its critical or related to my setup problem. Polycom Trio-8800UC: 5.9.2.7727Working...
View ArticleVVX freezing
Hello,Several times a month our recepitionist's phone will have the display go black and not ring or respond until rebooted. We have tried swapping the vvx500 with another vvx500 and a vvx600, as well...
View ArticleVVX 311 handset has no audio
I have a VVX 311 unit. We are running off of a Genesys (CIC) solution.When the user tries to use the handset, she has no audio.She swapped handsets, with no success. Speaker phone and headsets work...
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[Hardware] Poly Trio C60
Hello all, we are introducing the next generation Poly Trio C60 For more details please check >here< and >here<
View ArticleTrio 8000 pro
Hi All, First post here, I have had a look through the forum and online and been unable to find the Information to enable these units to use Peer to Peer mode without the use of a 3rd party VMR...
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[Software] Trio UC Software 5.9.3 Rev AA was released
Hello all, we just released the latest Trio Software >here< What is included in this release? New Poly C60 for more details please check >here< and >here<Poly Trio Initial System...
View ArticleVVX-600 Bluetooth Connections garbled then disconnected (Software 5.9.6.2327)
I have several VVX-600s with which I have tried to use two bluetooth handsets, and have had connections with any combination of VVX-600/Plantronics PLT-4210 or VVX-600/PLT-Edge. In any combo, the...
View ArticlePoly CCX 600 Speaker Buzz/Fuzz
When the external phone speaker on the CCX 600 is powered/activated, it emits a low level buzz/fuzz sound. This occurs when the speakerphone is activated (incoming call, with or without ringer on) and...
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