I have a VVX 311 unit. We are running off of a Genesys (CIC) solution.
When the user tries to use the handset, she has no audio.
She swapped handsets, with no success. Speaker phone and headsets work fine.
How can I guide her remotely to see if the set is defective or if it is a configuration issue (someone changed the settings).
During this covid crisis, the troubleshooting needs to be done remotely.
I cannot easily swap the phone either.
I would be grateful if a check list can be offered.
Thank you
Denis