SIP INFO during INVITE
Hey there, We are currently looking at trying to provide a solution within our application to allow desk phones to answer a call whilst it’s ringing. We have looked at different methods and found that...
View Articleremove full screen call VVX 400
Hi good dayCould help me with a canfiguracion?I need polycom screen vvx400 not leave a full screen when a callI leave two photographs one is when a call comes in the full screen appearsthe second is...
View ArticleVVX600 Only want contacts on expansion module
Hello, We have setup the VVX600 with expansion modules for our receptionist. When a call comes it it minimizes all the speed dial keys on the VVX600. I would like to have only speed dials configured on...
View ArticlePolycom IP 7000 not sending a PRACK
Hi guys,Hopefully someone can help us with our issue. We recently purchased a Polycom IP 7000 (UC 4.0.10.0568) and register it to our Avaya Session Manager & Communications Manager. However we...
View ArticleUpdating boot/provisioning server through provisioning files
Hello, I know you can set/configure just about every other setting through the provisioning files. Is there a way to set the boot/provisioning server through the provisioning files? Example: We have an...
View ArticleVVX 101 web interface problem
I just received my first VVX 101 phone.. When I point my browser to its IP address it does nothing. I can ping its IP.On the LCD under Status/Platform/ Application/Main Version: 5.4.0.5841On the LCD...
View ArticleSoundPoint IP 335 Call forwarding issue
Our SoundPoint IP 335 will not allow us to forward calls from the handsets using the menu keys? They refuse to allow me to enter another extension or phone number. I get a "Contact" on the screen but...
View ArticleVVX600 showing phone numbers not names
Hello, The speed dials on the VVX600 show only telephone numbers for Outlook contacts and AD contacts. Lync client shows the name correctly. Contacts using Lync show correct. Is there a way to make is...
View Article[Engineering Advisory] Calls from a Polycom® SoundStation IP 6000 with a...
Calls from a Polycom® SoundStation IP 6000 with a 64:16 MAC Address Prefix Fail This engineering advisory provides a solution to an issue that causes calls made from Polycom® SoundStation IP 6000...
View ArticlePolycom VVX 410 "Unavailable"
Hi all.We are a GP surgery employing 25 staff and covering 10,000 patients, and I am thinking of upgrading our current traditional Toshiba Strata CTX system to a Polycom VVX 410 system handled through...
View Articlepolycom 2200-15600-001 conference phone
Hello, I am confused about the polycom 2200-15600-001 and it is power supply options. Does this phone have the option of being powered by POE and or an AC adapter or does it come in two completely...
View ArticleNo caller ID displayed when full screen popup display is disabled on VVX1500
Hi, When we set up.osdIncomingCall.Enabled option to 0 to disable a full screen popup to VVX 1500 phone, and when incomming call is received the linekey is blinking but no callerID is displayed. On...
View ArticleMultiparty error with sound structure and polycom touch control
Hi,My Sound Structure on VOIP card connected to Cisco call manager. We can use the Sound Structure studio to call multiple party conference. We have issue using the Polycom Touch control to do the...
View ArticleIs there anyway to display Hebrew on the phone?
It seem, that my VVX 410 phone does not support displaying hebrew char, when i try to configure a softkey with hebrw label - i see sqaures like this [][][][] Hmm... I noticed the phone can display...
View ArticlePolycom configuration
we would like to remove the display menu items - settings, messages, emergency, applications, directories.We tried the following options but we were unsuccessful....
View ArticlePolycom Configuration AsignIn/AsignOut
Please help me to enable the AsignIn/AsignOut (Agent Sigin and SignOut options).Phone Information-------------------Phone Model VVX 500UC Software Version 5.2.5.0639Updater Version 5.4.5.0612
View ArticlePolycom Duo poor quality or delay
I have a number of Polycom Duo phones with them plugged directly into the network jack and nothing plugged into the data port. They are all on:UC Software Version 4.0.10.0568 BootROM Software...
View ArticleHelp with a configuration on vvx
Good day to allI appeal to your help figuring out how to set my template transparent screen mode by default attached some images of how and where this set from the phonethe first transparency is...
View ArticleQuestion with XSI directory
Good day to allI have a question can make the directory XSI full display in polycom equipment without having to search, as well as the local directory that appears when you press the...
View ArticleACD Signin Button position
We have disabled the newcall, forward, and dnd softkeys. The acd "Available/unavailable" and "ASignIn/Asignout" buttons show up in position 5 and 6. How can we move them to show in the first 2...
View Article