REST API and DTMF Tones
Hello!Is it possible to introduce a pause when sending DTMF tones using WebCallControl.SendDTMF REST API? It appears that all digits are sent in rapid succession which is not recogized by many...
View ArticleOpus codec issue after placing calls on hold
Hi, I've tested with:VVX311/VVX411/VVX250Tested with firmwares: 5.8.3.2414 / 5.9.2.3446 / 5.9.3.2857 / 6.1.0.6189 Attached is a quick picture of a sample packet capture Only when using opus codec, not...
View ArticlePolycom vvx 500 Only one Line Available / working
I have a Polycom vvx 500 connected to a POE injector connected to the internet.I currently have two existing VOIP accounts with different providers that previously worked with one two line cisco IP...
View ArticleExpansion Module - BLF URI Subscription
Hi, I have a VVX 411 with an expansion module installed. I am connecting to a BroadWorks system and using "attednant.URI" to setup the BLF. The subscription is working fine but the list of monitored...
View ArticleVVX-250 OBi Edition Revert to UC
Is it possible to revert an OBi-Edition VVX-250 to the standard UC software and interface?
View Article[Software] VVX UC Software 5.9.4.3247 was released
Hello all, we just released VVX UC Software 5.9.4.3247 What’s New Polycom Unified Communications (UC) Software 5.9.4 is a release for OpenSIP and Skype for Business deployments. These release notes...
View ArticleTrio 8800 remove Setting option
Hello Community I have configer a trio 8800 with no issues I did found out how to disable options via the Import Configuration, how ever I cant find the option to disable the setting from the screen....
View ArticleSoundstation IP6000 - cannot register on Cisco Call Manager
I'm having issues registering an IP6000 on our Call Manager system, I've already installed around a dozen of these over the last few years but this one refuses to register. CUCM v10.5IP6000 v4.0.8.1972...
View ArticleAuthorization method for REST API on VVX Phones
I am attempting to access the REST API on my VVX 600 phone using Postman. I've updated the phone to release 5.9.4.3247, enabled the REST API, and changed the default Admin password. Using Postman, I am...
View ArticleRelease Notes for Polycom VVX Software Version 5.9.2.4056
Hi,I was wondering if anyone can provide release notes/change log for the VVX Software version 5.9.2.4056 please?Many thanks,Jonny
View ArticleVVX 411 Keypad not working
I have a VVX 411 phone and the numbers 1,2,3 stopped working on the keypad. UC Software version is 5.6.0.20009. I've run the Diagnositcs tool, and they are not being recognized. The phone is about 1...
View ArticleREST API documentation and formatting
Just a helpful FYI for those of you trying to work with the REST APIs on VVX devices. The PDF documentation provided by Poly on the REST API is not formatted so that it can be cut and pasted into...
View ArticleTrio 8800 with VisualPro - problem with pairing
Hello, We have a problem with VisualPro. It is booting. Screen with "loading line" never finish and Visual pro with Trio do not pair. Is there any idea how to fix it? Picture of screen is attached....
View ArticleVVX 501 will not show redial icon in home screen.
Hi ,I am working on upgrading our Polycom VVX501 phones and noticed that the home screen Redial ICON disappeared when upgraded to 5.7.2. I tried upgrading to 5.9.3 and still dont see the icon. Phone...
View ArticlePolycom VVX 401 - Single phone
Polycom VVX 401; Serial# 64167F4BF3E9 (REV Y). I have been unable to find a manual for this phone. I need to know how to register the phone using the web configuration utility. I don't know what I am...
View ArticlePolycom VVX 601 and bluetooth hearing aid compatibility
Can I connect Polycom VVX 601 to my bluetooth enabled hearing aids? If so, what will be used for a microphone since the hearing aids are not a headset?
View ArticleAdd someone's extension to my phone Polycom VVX 411
Hi, Sorry if this question has already been asked. I have the Polycom VVX 411 model phone and I would like to be able to pick-up a colleague's extension if they are away. Does anyone know how I can go...
View ArticleKeypad Issues?
We are trying to launch FreePbx with endpoint manager. We have updated the phones, endpoint manager and running a fresh install on asterisk freepbx.We have 3 phones for test, two are VVX300 and one...
View ArticleTRIO registered on Vonage drops call exactly at 19 min and 30 seconds
Hello Steffen, Our Trio version is 5.9.0.11421. Trio's line1 is registered on Vonage.When we establish a call it drops exactly at 19m and 30 seconds. When they called us everything works fine. I can...
View ArticleHold/Transfer calls API functionally
Hello,I come around Polycom API as short project to integration with ERP , I success to make post Dial call using API, But still can't not understand how to make transfer or hold for call using the API...
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