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Polycom vvx 500 Only one Line Available / working

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I have a Polycom vvx 500 connected to a POE injector connected to the internet.

I currently have two existing VOIP accounts with different providers that previously worked with one two line cisco IP Adapter. I setup Voip Service 1 on Line 1 and it works as it should – receive calls, make calls, VM. Voip Service 2 on Line 10, but all calls go direct to VM and I can’t see or access the line to dial out.

 

Why can't I access Line 10?

 

My goal is to setup the Polycom with different lines that are not related – Say Company 1, Company 2 and a Home number. I‘d like access to each line to make calls, receive calls and retrieve VM. I suspect this will work because each line has its own sip; but I can’t figure out why it’s not working.

 

Any assistance would be appreciated.


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