SIP 550 no audible ring
Hi,I'm getting this error on my Polycom ip 550 phones and I was wondering if anyone knew what is causing this error. The phones don't make any noise when ringing but I can see the call coming in....
View Article[Software]TRIO UC Software 5.4.2 Rev AB has been released
Hello all, We are pleased to announce that the Polycom® UC Software 5.4.2.5400 Rev AB associated utilities and documents for Polycom® RealPresence Trio™ 8800 only are now available on the Polycom...
View ArticleExchange Calendar Intergartion causes Domain account to be locked out after...
Hi, I do not know if anyone else has had this. We run a fleet of VVX600 on S4B. i hav set up the Exchange Calendar Intergration which is working fine. Recently i asked all users to update their domain...
View ArticleTo View A Reboot In VVX Logs
Hello, Long time lurker, first time poster here. I've looked in the FAQ's but haven't found my answer yet. I'm new to the Polycom VVX phones and have one question. How does a reboot show up in the...
View ArticlePhones not networking
Hi;We have several (3) polycom voip phones and 1 Trio 8800. None of the Polycom devices will connect to our network or if they do they connect intermitently. Our Aastra phones, computers, tablets and...
View ArticleIs it possible to program the case sensetive keys? EFK
Hi, I spent a few hours on reading your documanation, it`s scattered, and does not say everything.I have few of your phones, and i am about to buy a new one for my needs, but which one - I still do not...
View ArticleSIP Authentication
I have the Trio 8800, its up and running but when I try to enable SIP Authentication I get service unavailable. It is connected to a Mitel 3300 as a Gernic SIP Phone. When I add a password to the Mitel...
View ArticleMerging Calls
I have a few issues/questons on this, we are able to call a participant and then add a 2nd call but are not able to; Add a 3rd just rings busy, if I am reading the manual correctly it says the phone...
View ArticleHow to disable NAT for a single line/registration
I'm trying to connect to a local PBX using SIP on a secondary line using a VVX 410, however the first line is already connected to a remote system that requires the NAT settings to be enabled. This is...
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[FAQ] Adding participants to a RealPResence Trio conference call
The below illustration is for a RealPresence Trio when used with a SIP Server. Utilizing a LYNC / Skype for Business server are similar. Dialing the First caller and selecting Add for an additional...
View ArticleNo MWI on Soundpoint 331
Hi, I got problem with MWI on Soundpoint 331 and 550.These Soundpoints connected to Asterisk 1.8 and the firmware 4.1.The problem was when there is voice mail, there was no light indicator on...
View ArticleContact Directory Update
Hello, I've update the firmware to 5.4.1 and this is what I found in the Admin Guide: Using the new parameter voIpProt.SIP.specialEvent.checkSync.downloadDirectory, administrators can configure the...
View ArticleXML API Web Testing Tool - index.html missing
I downloaded the SDK installer today (polycom-sdk-ucs 5.0.0-installer.zip) and installed it. I am trying to experiment with the XML API Web Testing Tool but after I start the XML API tool and try to...
View ArticleIP7000 firmware upgrade by USB
Hi, Does anyone know of a way to do a firmware upgrade on an IP7000 by using a USB stick/dongle? The only way I have seen advertised is to use an FTP server. Thanks Ben
View ArticleVVX300 Plantronics Headset Interface
I have a Polycom VVX300 and a Plantronics CS540 wireless headset. When I go into the menu selection Settings>Basic>Preferences>Headset>Hookswitch Mode and try to select Plantronics EHS by...
View ArticleRing Tone Packages: VVX 600
Forums, We just purchased new VVX 600 phones. So far they are great but the selection of ring tones is very limited. I realize you can load .wav files for new ring tones but so far we've had limited...
View ArticleConnecting CX5500 to Analog PBX
Hi I need help setting up a CX5500 to register to an existing Analog Panasonic PBX. I will appreciate your inputs to explore this possibility., -Kenny
View ArticleBricked Polycom 1500
I have a bricked Polycom VVX 1500 it is stuck in an endless loop of trying to auto provision, connecting to server can not find server try again call me or hit me on email at(209)...
View ArticleVVX500 - No POE
Client informed me today that they came into the office with 2 phones not working. They are completely dark - no power at all. The client has approx 30 VVX500 units under 2 years old all powered via...
View ArticleIn reference to Re: [FAQ] How can I setup my Phone / Provisioning / Download...
Steffen, Hi. I found your article listed above (http://community.polycom.com/t5/VoIP/FAQ-How-can-I-setup-my-Phone-Provisioning-Download-Upgrade/td-p/4203), but have a question for you. The screen...
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