Hi,
I spent a few hours on reading your documanation, it`s scattered, and does not say everything.
I have few of your phones, and i am about to buy a new one for my needs, but which one - I still do not know.
acording to your documnation
"The Enhanced Feature Keys (EFK) feature enables you to customize the functions of any line keys, soft keys, and hard keys on VVX phones and expansion modules. You can use EFK to assign frequently used functions to line keys, soft keys, and hard keys or to create menu shortcuts to frequently used phone settings on VVX 300, 310, 400, 410, 500, and 600 phones running UC software 4.1.6 or later."
On other documnantion - It appears that EFK also applies to SoundPoint Phones with some version, is that correct?
My needs are basic,
I need a phone with a key that has two modes(context senstive)
Idle Mode = action/function is SpeedDiall
Connected = Action/function is Send DTMF
Long story short:
I need a Open Door button on the phone:
Idle mode = the button action is Speeddial,
connected mode= the button is send dtmf
Now, after readying the documentanation.. i am trying to figure out which phone can do that
SoundPoint IP 550 (And up) Models
==============================
this models appears to have 4 context-senstive soft keys, and they are supporting Idle/Connected modes
But:
1) Are they programmable ? (using EFK) ?
2) Is it possible to change the Label/Button name?
3) Do they(the keys) support Send DTMF function/action: hence, sending DTMF in-call/to the current active call.
other function alternatives like xfer/unattend or SP+DTMF are no good to me.
I am asking this, because from my background checking, many other phone providers companies.. do not support send dtmf while on connected state.
VVX Phones 500 and(And Up) Models
===============================
It appears thhat this phone support EFK, but they do not have soft-keys.
therefore, as it seem, i will need to have a VVX Expansion Module, for my understanding from the documentnation - the VVX expanasion module support also EFK.
1) Does the VVX Expansion module support EFK?
2) Can i program a program on the expanasion module to be a context key?
I want ONE key (not two), that will do different actions depeands on the phone mode(idle/connected)
my fear is that a key configured on the expanasion module can not do that.
Conclusion
Can i make such a key on your phones? if yes, What phones?
Thanks. Yair