How to Add a soft key for direct transfer to VM on vvx 400/500
Hi can anyone please help me ,I want to add a softkey for direct voicemail transfer so when any incoming call comes i want to transfer it to a voicemail number.
View ArticlePage Ext won't ring busy when user is on phone
We are on a new Polycom VOIP with VVX 400 phones. When you dial an extension (handsfree or with handset) and the user is on the phone, it does not ring busy and doesn't say user on phone, it's just...
View ArticlePolycom VVX201 - Skype Edition vs. Non-Skype
Hey everyone, we ordered a handful of VVX201 and somehow ended up with the Skype for Business edition, which when registering with our sipXcom PBX gets stuck on the post-boot "Signing in as" screen...
View ArticleLine Key Configuration web utility not populating
Our company has VVX 400 and VVX 600's throughout. When we add Busy Lamp extensions to our phone screens, which is successful, they do not remain in the web utility. We cannot modify, sort or remove...
View ArticleNetworked Devices not showing on Polycom RealPresence Trio 8800 for Trio...
Hi everyone, I'm trying to set up the Polycom RealPresence Trio 8800 system together with the RealPresence Visual+. I am following the instructions listed (KB article 26764: Pairing a RealPresence...
View ArticleProvisioning Server - DNS Search with Multiple Domains
Within our environment we have several internal dns names we use, and i need to get the polycom vvx411 phones we have to search them all as our skype/exchange environment is split across two domains. i...
View ArticleVVX 350 / 450 Stuck BLF in High Call Volumes
I'm unsure if anyone else is seeing this but I just wanted to document this publicly in case anyone else has this issue and can steer me in the right direction or add their own experiences. We've found...
View ArticleDefaulting a 601 Programmatically
I am trying to use a Configuration Server (Filezilla FTP) to default Polycom 601 telephones.Lately, I am getting 10 to 20 Soundpoint 601 return/trade-in phones a day.So, rather that using the keypad...
View ArticlePolycom Trio 8800 / Visual + with Logitech C930e
Hi, Is PTZ (Pan tilit Zoom) function available with this camera? Thanks
View ArticleSOundStaion IP 7000 won't boot
I have a SoundStation IP 7000 that won't boot. It gets power (PoE) and tries to boot. The 3 lights turn green then red and the display stays white and never boots beyond that.The phone was previously...
View ArticlePolycom trio 8800 lock to zoomroom screen only
Is it possible to lock Polycom Trio 8800 user's interface to ZoomRoom controls only?
View ArticleCan't finish a consulted transfer - with incoming call on shared line
Here's the testing conditions:While on a private line, making a consulted transfer, another call starts ringing in on a shared line. I am unable to finish the transfer because the incoming call is...
View ArticleDisable or Remove Call Park Softkey/Feature
Good day, UC Software: 5.6.0 Polycom VVX 601 I am looking to remove, disable, or turn off the Park softkey during an active call, or to prevent that feature from appearing as an option at all for our...
View Article4-way conference on VVX450
Hi, I have a VVX450, firmware 5.9.1 (latest as of this post). I am looking to do a 4-way conference.- I have feature.nWayConference.enabled="1"- When I join the first two participants, I do have a...
View ArticleStatic DNS settings on VVX 411
We are using Jive with our Polycom VVX 411 phones and I'm having an issue where 1 of my phones will occassionaly reboot and when looking through the logs Jive support recommended that I set my DNS...
View ArticleVVX301 TR111 SUPPORT
polycom VVX301, VERSION:5.9.7.11143following items were included in configuration...
View ArticleCorrect External Microphone for Polycom IP 6000
-We have a polycom SoundStation IP 6000 (2201-15600-001).-We are looking for the model of external Micrphones that works with this phone.-We purchased a pair of Polycom external Micrphones...
View ArticlePolycom Trio 8800 showing time one minute ahead
Hi Support Team, Need your assistance. After DST we have configured the NTP in the switch in hexadecimal value#option 2 hex ffff.c7c0which is GMT-4 time zonePolycom time has taken the time from the...
View ArticleSoundstation IP 5000 TLS/SSL Versions
Hello, How can one disable SSL Version 2 & 3 on Soundstation IP 5000?For security reasons we wish to push for TLS 1.1 or higher.Running version: 4.0.7.4180Best regards
View ArticleSCA and LineSeize behaviour
I'm wondering if there is a solution to ALWAYS place calls from the first line when SCA is configured.By default phone would place a call from the last used line, if call.stickyAutoLineSeize is...
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