IP 331/335 config not saved
Currently, 1. Phones are provisioned via DHCP option 160.2. Phones download their configuration via HTTP3. Phone registers with the PBX and everything is good. Problem: If the system providing DHCP...
View ArticleAttendant calls in ringtone
using below phonePhone InformationPhone Model VVX 500Part Number 3111-44500-001 Rev:AMAC Address 64:16:7F:96:FC:D7IP ModeIPv4IP Address 172.16.16.249UC Software Version 5.9.1.0615Updater Version...
View ArticleVVX 250 Custom interface color issues.
Phone: VVX 250MAC: 64167F58AC0CFirmware: 5.9.1Platform: OpenSipsTheme: Broadsoft I'm trying to theme a polycom phone and had no luck with a VVX501 so I grabbed a VVX 250 and trying to theme the phone....
View ArticleVVX500 Home, mute, volume up, speaker not working
Hello, First post. Today - out of the blue - I just noticed that several keys on my VVX500 are not working. The keys are the Home button, speaker phone, mute, and the volume up button. Oddly, volume...
View Article[Software] Trio UC Software 5.8.0 AC, 5.7.2 AD and 5.7.1 AF
Hello all, we just released various versions of the Trio UC Software: Polycom Trio 8800 Software 5.8.0 Rev ACPolycom Trio 8800 Software 5.7.2 Rev ADPolycom Trio 8800 Software 5.7.1 Rev AFYou can find...
View ArticleHow to set up soft key on a VVX311 through commpilot software?
Hi There, I am trying to find instructions on how to set up a soft key on the VVX311. I am using the commpilot software. ThanksRichard
View ArticlePhones lost registry - Can not find the call for response 1
Hello!We are having an odd behavior from our IP331 phones, whit ISP1 they register without errors, using ISP2 they register and after a few days (3-6) the phones lost registry and show this message in...
View ArticlePolycom SoundStation IP5000 setup/configuration into active telephone system
Have a nice day, we got the Soundstation IP5000 for our company and I have to take care of the setup, but I am totally overwhelmed with the setup of this device and now I have the problem, that I don't...
View ArticleCustom Ringtone Format
i wish to use a custom ringtone but when i convert the audio file to the format you use and try and install it to the server i get the invalid format error. no matter how i try and convert the file to...
View Article"Wrap-Up" ACD softkey
I'm wondering if it's possible to setup an EFK for ACD Wrap-up state.Usually only ASignIn, Available, Unavailable and ASignOut softkeys are available, and Wrap-up can be set via phone's menu (which...
View Article[Software] UC Software 4.0.14 Rev D
Hello all, we just released UC Software 4.0.14.1388 RTS 22 Rev D Security Updates:Please refer to the Polycom Security Center for information about known and resolved securityvulnerabilities
View ArticleSoundStation IP 6000 Freezes Periodically
We have a scenario that phones are up and running, no issue, provisioned and working extremely well. But randomly, phones have started freezing up - there is the typical screen displayed, but the phone...
View ArticleTrio 8800 no video with Freeswitch bridge
Is there any known Trio 8800 settings to enable video-calls to a Freeswitch 1.8.5 server?It previously worked when we were using Freeswitch 1.6.20, but stopped working after upgrade with the exact same...
View Articledistinct ringtones for polycom phone VVX 500
Phone InformationPhone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 64:16:7F:96:FC:D7 IP ModeIPv4IP Address 172.16.16.249 UC Software Version 5.6.1.1740 Updater Version 5.8.1.0055here i...
View ArticleLocal and Centralized Conference on the same phone
We have VVX 401 running 5.8.2.4732 (can be upgraded to 5.9.1 if needed) We'd like to have an option to have both centralized (network) based conferencing (which would allow N-way calling) as well as...
View ArticleSoundStation 5000 Unable to perform a conference
I'm experiencing an odd issue on a SoundStation 5000. When I attempt to make a conference call, the phone does not send a RE-INVITE with authentication after receivinga 401 from the UAS. Instead, it...
View ArticleVVX Aux Cord
Hello! I have a Polycom VVX color expansion module, part number 2201-46350-001. Unfortunately during a move I lost the AUX cord to connect it to the phone (a VVX 401). I've been having a heck of a time...
View ArticleEFK Macros
Hi all.I have a Phone VVX 410 and want to program a softkey to acts like a "previous" or "next" pagebecause I have more contact lines than buttons (12) Modèle de téléphone VVX 410 Référence...
View ArticleLooking for advice re; deploying and managing approximately 50 8500/8800 Trios
I have to deploy (and ulitmately manage) approximately 50 Trio 8500/800 phones (w/a generic profile). These will be spread out regionally and I'm looking for some advice regarding their deployment and...
View ArticleHow to provision polycom VVX phones remotely
HelloIs there any way to provision Polycom VVX phones (for skype for business) remotely meaning if we have remote users who work from home. We have provisioining server and we can provision phones...
View Article