Polycom IP560
Have a 2nd hand used ip560 purchased. One line is successfully connected to sipgate.deSince the phone offers more lines (up to 4) I would like to connect my 2 additional numbers with 1und1.deI got the...
View ArticleVVX D60 default ip 192.168.0.2
Hello, I have new VVX D60, the phone is connected to the network with DHCP enable, the ip assigned is 192.168.0.100. I can access to the web portal but I can access also through default ip address...
View Articlespectralink butterfly handset not finding base station 400
Spectralink dect base station running PCS17A is up and running with line registerd to SIP server. When creating new login on wireless handset, server 400 not showing up in search list. Tried with...
View ArticleIP 7000 phone freezing and acting very strange
Our phone is acting really strange and getting stuck on the main image when rebooting. I hit the right button and I was able to get into the configuration menu and went to format file system. Now...
View ArticleQuality of Service for VVX500/600 Phone Calls
Hello,I'm looking to apply QOS to all our Polycom VVX500/600 handsets via required static/dynamic port range that Skype for Business and/or Polycoms use during a standard phone call. What would the...
View ArticleFaceing isuue with the sip notify polycom-check-cfg
Hi All I am facing issue with the sip notify polycom-check-cfg <EXT> command. I am using the same model phone (Sound Point 331) with different firmware 3.3.0.1098and 4.1.1.0731 sip notify...
View ArticleAdd contacts remotely on VVX 311
Relatively new at configuring Polycom VoIP phones. Is it possible to add contacts and set favorites on a phone using the Web Configuration Utility? Or is this something that has to be done using config...
View Article[Software] RealPresence Trio UC Software 5.4.5 Rev AC
I am happy to announce the availability of Polycom® UC Software 5.4.5 RevAC, with associated utilities and documents on the RealPresence Trio product support web page for download. UCS 5.4.5AC...
View ArticleScreen Capture - Trio 8800
Hi, How do you capture the phone screen in the Trio 8800?The document in FAQ section does not list the Trio 8800. Thanks!
View ArticleVVX 500 default alpha password entry
I'm trying to reset the admin password and have instructions to do so but how do I enter a letter from the keypad. I know the 1->Aa is for numeric and A->a1 is for upper case letters. My...
View ArticleSoundstation 7000 unable to make outbound call
I have a Polycom IP 7000 that I'm unable to make outbound calls from.The phone will registered correctly and can accept inbound calls with two-way audio but I'm unable to process outbound calls.I can...
View ArticlePolycom IP 7000 Cannot hear audio from callers but they can hear us
I recently provisioned an Polycom IP 7000. It registers fine, can dial in and out but cannot hear audio from other party even though they can hear us. I have attached the log export from the Polycom...
View ArticleFirmware Update Detects Usage
Trio 88005.4.5.9188 I was performing an update today while the Trio was in use. I noticed it was taking much longer than usual but right when the meeting was closed the Trio went about restarting and...
View ArticleVVX 410 5.4.0.5841 - MWI Will Not Clear
Hello I am having trouble with a VVX 410 running 5.4.0.5841 firmware. The MWI indicator will not clear despite the fact that both the users Inbox and Saved messages folders are empty. We have factory...
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[Software] UC Software 5.5.2 has been released
Polycom Unified Communications (UC) Software 5.5.2 is a release for Open SIP and Skype for Business deployments. Polycom UC Software 5.5.2 for Open SIP environments supports the following Polycom...
View ArticleHide or Disable the Browser Titlebar
Hi, I have provisioned my VVX with a More button on the home screen that will open the browser and load my web app: feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FApplications$"...
View ArticleCalls not resuming after being put on hold after update above 5.3.0.12074
Hi there, I have a Polycom VVX 400 running on the latest firmware version 5.5.2.8571 and I am having an issue with it I can't wrap my head around. Any initial call from the VVX 400 works fine, but...
View ArticleTypo on the software matrix web page?
If you look towards the bottom of this page: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html it says the following: Yes - This platform was supported on the releaseNo - This...
View ArticlePolycom Web Browser and REST Server CORS confguration
Hi, I'm trying to get my web app running in the Polycom web browser to access the phone's REST API on localhost. For example:My web app is www.myapp.com/polycom and is running in the Polycom...
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