Hello I am having trouble with a VVX 410 running 5.4.0.5841 firmware. The MWI indicator will not clear despite the fact that both the users Inbox and Saved messages folders are empty. We have factory reset the phone with no effect. The phone insists that the user does have 2 unread messages. Any suggestions are appreciated. We cannot get a Wireshark from the LAN due to this being a remote site.
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