FTP provisioning - Log file location
I am utilizing an FTP server to provision our Polycom Trio devices. So far, we are having great success. However, the root of my folder is getting messy with log files. The log files that are being...
View ArticleSet "Generic" base profile in config file
Hi I'm trying to get a test VVX 311 to switch to the Generic base profile via config file, rather than having to later explain to people to simultaneously press 1,2,4,5 and switch manually as per the...
View ArticleNo sound on Handset on Polycom VVX 400
Just received Polycom VVX 400. I have it connected but with the handset set I cannot hear a caller on the end. The volume is set a max voulme level. When I switch to speaker setting, then I can hear...
View ArticleHide line key for voicemail number
I am using the VVX 410 UC Software Version 5.5.1.12442 and they are on a multi line hunt group. The hunt group has its own voicemail box and the phone has to be registered to the line to check the mail...
View ArticleSoundPoint and VVX authorized USB memory manufacturers and models
Reviewing:http://supportdocs.polycom.com/PolycomService/support/global/documents/support/technical/products/voice/Supported_USB_Devices_Recording_SoundPoint_IP_650_TB38084.pdf I was wondering if there...
View ArticleSoundStation IP 7000 PC Port Microphone
Hi there, I have a 2.5 to 3.5 MM adapter with a 3.5 extension to plug into a laptop mic/audio port Both the 2.5 adapter and the 3.5 are 4 pole cables, meaning they pass mic and audio however the...
View ArticleBrand New Polycom IP 6000 not powering up
Hi all, Just tried to install a brand new IP 6000 with the optional siupplied UK pwer supply and the device seems DOA. There is no response whatsover from the unit. Can anyone offer any adive? Is...
View ArticlePolycom VVX310 Default MTU size
Can anyone tell me what the default MTU size is on a Polycom VVX310? Thanks, Ang
View ArticleExtra ringer for VVX 300
Is there any way to have only ringing function in another room from VVX 300? We have small office with phone, but large venue where ringtones needs to be heard.
View Articlefrequency of upload of calls.xml
Hi community Does anyone know the frequency of the upload of the calls.xml from vvx devices? either running 4.1.7, 5.4.3 or 5.5.1 loads I have checked in the admin guides but it does not contain this...
View Article[Software] CX5100 and CX5500 1.3.0
Hello all, we just released Software Version 1.3.0 for the CX5500 and the CX5100 New Features: User Interface UpdateSupport for Mac OSOptimized Dial Pad LayoutMicrophone LED Status IndicatorExport...
View ArticleRealPresence Trio 8800 requires reboot to work
We currently have several Polycom RealPresence Trio 8800 devices and a couple of them have some odd issues with dialing externally. One of the phones will be able to dial externally but then it...
View ArticlePolycom VVX Automation
Hi,I'm trying to Automate, Polycom calls aand was successful in making call from one phone to another using "Key:Softkey" as input for making calls. But If I want to make a Call to N11 numbers. Eg:...
View Articlehow to connect soundstation 2 to cisco switch 2960
Hi we have depolyed VIOP in our network , we got VG204XM to connect analog device to VOIP Service. but i am not able to connect soundsation2 to cisco switch 2960, i tried all color code combination...
View ArticleHow to enter DNS on Polycom 8800?
When Polycom 8800 is set with a static IP and reboot, the phone shows "Time/Date out of sync". If I enter the timer server's IP addresses, then the time would come up correctly. So what's missing is...
View ArticlePolycom VVX 410 XML Directory
Hi Guys, We have just got some new Polycom Phones but we are struggling to put the directory on we have a corporate directory and around 25 phones to put this on. is there an easier way to add the XML...
View Article911 Calls fail on VVX due to incorrect RURI
hello team, We are having a serious issue, when we dial 911 from polycom phone, the SIP invite says 911@<outboundproxy> instead of 911@<Custoemrdomainname> as an result the call is failing...
View ArticleHow to center control Polycom phones?
We have a dozen of Polycom 8800 phone at different sites. What's the best way to provision and manage them centrally? Their settings need to be the same for the benefit of easy management and...
View ArticleHow to get notified when a Polycom phone is offline?
Hi, How to get notified when a Polycom phone is offline? Meaning its IP address is no longer pingable. Possible?
View ArticleCan't access phone thru web interface??
I have some vvx300s and can't access them through the web interface. They have the TR-069 setting on them. Is this the problem and how do I remove it and revert it to standard TLS?
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