Problem updating BootROM Software on SoundStation IP 7000
Current settings:Phone InformationPhone Model SoundStation IP 7000Part Number 3111-40000-001 Rev:PUC Software Version 4.0.11.0583BootROM Software Version 5.0.5.2324 On phone support...
View ArticleSoundstructure C16 - can I connect a SIP phone to it?
Hello All, We have this soundstructure C16 polycom in the office. Our PBX vendor does not support it on our network and so I'm stuck with the problem on how I could get it functional. However, the PBX...
View ArticleFile upload in HTTPS provisioning?
Hello there,Where can I find documentation on how to support the upload of files on a HTTPS based provisioning? This is to handle overrides and log files.I am using UCS 4.0.11 and UCS 5.5.Thanks!
View ArticleHow to disable upgrading firmware from a provisioning server?
There is a tftp provisioning server with 4.0.4 software for polycom Sound Station IP 5000.The phones get tftp address from dhcp option. I upgraded one phone to version 4.0.11 but if the phone is...
View ArticleChange caller ID on VVX410
We have a new installation of VVX 410 phones, Version 5.4.0.5841 , customer is asking to have caller ID to not be the receptionist but to be the Outside caller. How can I make this happen. When call...
View ArticleProblem Polycom SoundStation IP 6000
Hi, We are using and Polycom soundstation ip 6000, Today i was supposed to make a call and enter DTMF code, but the phone doesn't registered DTMF, what can be the problem ? Thank you
View ArticlePOE issues - polycom soundpoint ip 550 with cisco 3850
Hi Team, We have IP phones 550 in our office which are connected to Cisco 3850 switches. Whenever placing calls the 550 phones are getting rebooted. Do 3850 cisco switches have any power poe...
View Article410 VVX Caller ID Display Filling screen
VVX 410 phones, Version 5.4.0.5841 , Caller ID is filling the page, I have imported this command"<web up.osdIncomingCall.Enabled="0" />"but it made no change. Does the phone need a reboot after...
View Articlevvx400 web interface 2nd account question
i have a question regarding sip set up of this vvx400 modelI'm using the web interfaceNormally with models that have this web interface, I only need to set up 1 account, with 1 domain/server.so Sip...
View Articlemissing root CA certificate: Identrust (DST Root CA X3)
Could you please add the Identrust root CA "DST Root CA X3" to the next firmware updates? https://www.identrust.com/certificates/trustid/root-download-x3.html This root is being used to cross-sign the...
View ArticleChange VVX 400/410 Softkey Function
We currently have some Polycom VVX 400 phones running UCS 5.4.0 and we wanted to change the function of the DND softkey. I found this article for some SoundPoint IP 560's that we have and it functions...
View ArticlePolycom Soundpoint IP 331 headset
Hi, Does anyone know of a headset without a microphone for call listening: We use: Polycom Soundpoint IP 331 phones. Thanks.
View ArticlePassword parameter in configuration file
Hi, While using configuration files to provision the phone, Line authentication username and password is passed as plain text with the parameters, reg.1.auth.userId="xxxx"reg.1.auth.password="xxxx"How...
View ArticleIP7000 provisioning server update error
Hello, what do i have to do that my soundstation ip 7000 downlaods the contact directory ive saved on my server? At the moment im using innovaphones and i want the contacts on my polycom sound station....
View ArticlePolycom VVX screen saver
Hi, I'm trying to set a screen saver on my VVX 500 by changing the mac.cfg file from the server, but for some reason nothing changes in the phone once that I enter the config. Here's the content of my...
View ArticleDo Not Disturb?
I have the Polycom Soundpoint 2200. Somehow the Do Not Disturb setting got triggered and I can't remove it. I've tried to follow these directions: but it's not coming off To turn off DND press the “Do...
View Articlesip.ld
Hello, i'm trying to put all the 5.1.3 firmware in one directory on my provisioning server, so i gain some disk space, since i have many tenants and in each tenant there is a 500MB only firmware. i...
View ArticleSoundPoint 320 stuck
I just plugged an older SountPoint 320 into my new network where I have a new provisioning server and DHCP option set for autoconfiguration. It upgraded to the latest boot rom, but now is in a reboot...
View Articledialplan digitmap not working at all
Somewhere along the way the config template on the provisiong server lost the dialplan.We put in the last know good dialplan but it doesnt seem to be working, even though it is getting picked up by the...
View ArticleCall Center - Model of phones?
Hi, For call center setup, why would I not want to use the model 410 phone? Why is the 500 series a better option? Is the 400 series not capable of performing in a call center? What issues might I...
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