Soundstation IP 5000 - Firmware
Hi, where do i get the latest firmware for my ip 5000? currently this one is running UC-Softwareversion 4.1.0.84959 BootROM-Softwareversion 4.4.0.0080
View ArticleIP7000 - "File System Error : No free space" with PoE reboot
I have an issue with (3) of my IP7000 phones. Upon reboot via power we are always recieving the error message "File System Error: No free space" with two options available to select :<Fix> :...
View ArticleHow can I get the pop-up after the phone upgraded?
Hi, Can i set up the polycom VVX and Sound Point Phones to get the pop-up (your phone upgraded to x.x.x) on the screen after the phone upgrade? is there any way to do that? (not for Lnyc edition...
View ArticleTRIO 8800 Password Keyboard Popup not working correctly
Hello, I noticed that the TRIO 8800 is experiencing an issue when trying to enter the admin page. The keyboard will popup for a split second and then hide or if you hit a key, it will auto-hide. To...
View ArticleMultiple call parks or call holding accessible to all users.
I'm half way through the order of a new polycom system, using mainly vvx410 handsets. Our current system allows users (we all work in one room) to put a caller on Park 1 and say to another user "hey...
View ArticleIP 335 Crash & Reboot on Base Speaker Phone Volume
Hello, We're changing phone service providers and moving our existing Polycom Soundpoint IP 335's ( Rev. R) to the new provider but have run into an issue. It seems that whenever the volume on bases...
View ArticleBarge in softkey for Polycom VVX 300 (Firmware 5.4.1)
Hi What is the process for creating a barge in softkey for a VVX 300. Have tried variations without any luck. Would like to prompt the user for the number to barge in to.
View ArticleSPIP331 | Asterisk / FreePBX | TLS / SRTP issues
Hi all, I'm having real issues getting a SoundPoint IP 331 talking to an Asterisk / FreePBX server using TLS and SRTP. I've imported the certificate into the phone successfully and reconfigured the TLS...
View ArticleEarly media, SoundPoint IP phones
Hello, I have a problem with early media on my Polycom SoundPoint IP phones.I use SW 4.0.8. 1608 We have this call flow in our network:A: is Polycom SounPoint IP 331/450/650B: is device in another...
View ArticleProblems with VVX 400 HTTPS conetion after firmeware update
Hi community, i have updated my new VVX 400 over the webinterface to the newest firmeware from the polycom server. Since than I cant enter the phone any more over https. I checked out the settings of...
View ArticleRegarding provisioning DHCP hostname for VVX400
Dear Polycom community. I have an issue registering the hostname for a VVX400, software version - 5.4.2.2834 I have found the appropriate setting seen below; <?xml version="1.0" encoding="UTF-8"...
View ArticleIP331 not accepting attendant.resourceList.1.address=sip:xxx@x.x.x.x"
I am deploying a new VOIP server (Digium) using all Polycom phone, mostly IP331. Since I have a LOT of the phones, I am trying to configure them all through TFTP, but no matter what I try, I cannot get...
View ArticleSVAutoPickup in Intercom Alert-Info Header does not cause phones to auto-answer
I am running a series of Polycom IP650 and IP331 phones runing the latest software for SIP only phones (4.0.11.0583) and they are connected to a Digium Switchvox Server running Switchvox 6.2.1. I have...
View ArticleEnabling EAPOL Logoff Message for Polycom 335
Guys, How do you enable the eapol log off message on Polycom 335? I have read support documents from the polycom support sites and it says it has to be done in the Central Provisioning Server. How do...
View ArticleJabra Hookswitch
He everyone, I just got a Polycom IP560 phone and bought a Jabra Pro 920 headset with a 14201-17 EHS adapter, but can't get it to answer a call using the button on the headset. I went to...
View ArticlePlantronics Wirless Headset issue
HiHave Polycom phone and its fine wanted cordless Headset so bought the plantronics , followed all instructions about the setting on the cordelss base and the phone as well and zilch. Cannot get a...
View ArticleVVX 300 display cuts off name
We have VVX 330 phones. When looking at the call log, the name gets cut off if it's too long. Going into Info doesn't let you see the full name. Is there a way to see the full name in the log? I assume...
View ArticleFactory Reset VVX 300 through provision server.
Hi, We have around 400 Polycom VVX 300 phones which is already configured with random data's.Now we have planning to use all these phones for Lync server with unique configuration pushed through...
View ArticleVVX D60 will not make/accept calls
Moved from => here<= as unrelated I am having a similar problem. My DECT phone will not make/accept calls, even though the deskphone (VVX 400) says it is paired. Here are the steps: 1. My...
View ArticleMaximum audio dB
Hello everyone,I would like to know if audio in handset is limited in such a way that the user never gets over 80dB.Our model is SoundPoint IP 331. Best regards,
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