Upgrading VVX 1500 bootblock fails
Hi!Recently I got a VVX 1500 phone that I've been trying to upgrade. It's on really old software currently... BootBlock= 2.8.1, BootRom= 4.1.2. Application was on 3.1.2 before it erased itself. I've...
View Article[Software] CCX & Trio PVOS 8.0.0
Hello all, we just released PVOS Poly Voice Software 8.0.0 for compatible Poly CCX and Poly Trio phones Important: Starting with version 8.0.0, Poly Voice Software (PVOS) is the new name for Poly...
View ArticlePoly Computer Audio Connector - No audio when reg.x.lineKeys set to greater...
I have a few VVX 501 phones, and was super excited when I found out that Poly released the Audio Connector application! While the phones paired perfectly fine with our PCs, I never heard any audio....
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Integrate VVX 250 to RealPresence® Resource Manager
Dear Community and Supporters, At the beginning of the Year 2022 we bought multiple VVX250 Phones.Current installed Software:UC-Softwareversion5.9.6.2996Updater-Version5.9.7.42880 RealPresence®...
View ArticleVVX D230 Second Handset will not ring or receive call
We have a second handset successfully registered with the base. The handset indicates on the display that it is sharing the same extension. A call can be placed by the second handset successfully,...
View ArticlePoly vvx350 SpeedDial Line Key association
Is there a way to prevent the contacts of a directory.xml file from populating the line keys on a vvx350?Since the directory file uses the <sd> flag, it tries to put them on the buttons. The...
View ArticleUsing a Polycom VVX450 for Computer Speaker
We have Polycom VVX 450 VOIP desk phones in our offices now and I am wondering if they would be something I can repurpose for taking computer phone calls. So ideally, I would like to be able to setup...
View Article[Software] UC Software 5.9.7 Rev F has been released
Hello all, we have released UC Software 5.9.7.4477 Rev F for older legacy VVX and compatible current VVX phones and Poly SoundStructure VoIP Interface Phones is now released on the support site. What’s...
View ArticleBLF Key assign to different line reg?
HelloIn Poly UC or PVOS 8 software (I am testing Edge E 550 specifically) is it possible to define a BLF key that subscribes on a different line registration?I have reg.1 reg.2 reg3 on this phone...
View ArticleEdge E prefer speakerphone when USB headset is attached
HelloI have a new Edge E 550 device and I am noticing when a USB headset is attached, pressing any buttons like a line key or a BLF key or a Speed Dial key launches the audio into the USB headset and...
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[Hardware] Poly CCX 350
Hello all, Poly just released the new CCX 350 ENTRY-LEVEL IP DESK PHONE CCX 350Complete Microsoft Teams integration on a dial-pad phonePoly HD Voice with Acoustic Clarity technologiesTraditional dial...
View ArticlePolycom VVX 450 - BLFs not displaying
I have a Polycom VVX 450 (firmware 6.4.3.5018) which has about 34 BLF lines. What is happening, is that on the lines under Settings > Lines > Line # all show up in the configuration. I see the...
View ArticleUnable to register poly d230
Hi All,We were trying to register the D230 device with zoom. But so far the attempt was not successful .The base station is connected to a working port and the handset registered to the base...
View ArticleVVX501 will only upgrade to 6.3.1.8427
No matter what I select in web GUI as upgrade, they always only end up with: UC Software Version 6.3.1.8427Updater Version 6.3.1.1054 Initially will upgrade to 6.4.3 & reboot again to "upgrade"...
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[Software] CCX & Trio PVOS 8.0.1
Hello all, we just released PVOS Poly Voice Software 8.0.1 for compatible Poly CCX and Poly Trio phones Important: Starting with version 8.0.0, Poly Voice Software (PVOS) is the new name for Poly...
View ArticleTrio device background
Hello,I was wondering if it is possible to change the background on the Trio device with the new software release.I would like to upload custom logo to the Trio.
View ArticleTrio 8800 with Microsoft SIP Gateway & Real Connect
I am trying to reconfigure a PolyTrio 8800 that was previously configured with Skype For Business on premise on line 1 and Teams Real Connect on line 2. The goal is to still be able to make PSTN voice...
View ArticleVVX 601 - Strange Forward Softkey Issue
Hello, all. Got a bit of strange issue here and looking for some guidance. I've got two Polycom VVX 601 phones on 6.4.3(B) and I've got them provisioned from a Broadworks distribution. On one, using...
View ArticleSetting up an Edge B
I work for a very small business - two employees, two phones. We recently replaced our cable internet with 5G, which was incompatible with our Voip service. I signed us up for Google Voice, and our...
View ArticleEdge E series - config file - disable resync/prov on SIP "check-sync"?
Two questions I'm hoping someone from Poly or a community member with config file experience can answer: 1. Is there any config parameter that can *disable* the device from provisioning when it...
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