Hello, all. Got a bit of strange issue here and looking for some guidance. I've got two Polycom VVX 601 phones on 6.4.3(B) and I've got them provisioned from a Broadworks distribution. On one, using the Device Profile Type that's been set up for the VVX 601 phone, I can't get a Forward Softkey to appear whereas on the other, using the same profile and similar setup (save for normal provisioning details like extension, user, etc.), the Forward Softkey appears and is functional. I've verified the config from both phones that feature.forward.enable, softkey.feature.forward, homeScreen.forward.enable, and feature.enhancedFeatureKeys.enabled are all set to "1". What else could I potentially be missing that would cause the button to work normally on one VVX 601 but not the other? Thank you in advance!
Shaun