d230 *11 issue
i.m using vvxd230 i have a calling queue programed that to log in as an agent you must dial *11But in the star code profile of the handset *11 is used for night mode *11, Night Mode, set($Opm,1)What...
View ArticleTrio 8800 Teams Mode Calling
I am working with a Trio 8800 in Microsoft Teams base profile and was trying to get calling working. It would appear that there is no way to register the Poly with Cisco Call Manager while in this...
View ArticleService provider software block? Warning ...long
Can a service provider block your usage of the polycom expansion modules?Seems my module is recognized but that is all I can't program, no way to do it. I tried all the ways in the manual, online video...
View ArticleTrio C60 & UC 7.0.0.4268: Unable to backup phone
With UC 7.0.0.4268 on a Trio C60 I am unable to generate a backup file, I'm prompted for a password and the admin pw does not work. This is not an issue with UC 5.9.5.3066.Does anyone else experiencing...
View ArticlePolycom VV250 need for internet access
Hi Guys, We are rolling out some Polycom VVX250 handsets in our organization and may require some Firewall Configs to allow internet traffic to and from the handsets. My question on this forum is:...
View ArticleCannot dial from VVX EM50 key buttons
Hello, We have a VVX450 phone attached along with an EM50 expansion module. When my user tries to transfer calls via the expansion module, the call is not being transferred. They have to manually press...
View ArticleTrio C60 Firmware reverts to 5.9.3.8395. in USB Mode
Why does the Trio C60 firmware revert back to 5.9.3.8395 when it's placed in USB optimized mode? I've tried this several times.. After loading new firmware in the default mode I put it into USB...
View ArticleDowngrade Trio 8500 from 7.0.0.4269
I have trio 8500 and when Version released i did read that the downgrade is possible after upgrading but not earlier to version 5.8.i did upgrade to version 7 but i am facing issues with login by...
View ArticleUSB Port disablen CCX 500
Hello,I have added today in the RPRM our CCX phone, the configuration Disable USB port. feature.usb.device... disabled.After a reboot, I called the web interface of CCX 500 and there the USB ports are...
View ArticleTri C60 Bluetooth issues.
We recently purchased the C60 Non Teams version of the phone.Installed the latest firmware 7.0 We have noticed that if the device makes a Bluetooth connection to any device, phone, PC, laptop, the...
View ArticleGrandstream Asterisk Problem for BLF ringing pickup the extension
IPPABX is a Grandstream Asterisk base.the desk phone is VVX 250 My desk phone extension is 6428 and my colleague extension is 6419, I set up BLF to monitor extension 6419, but when extension 6419 on...
View ArticleVVX410 cutting off on pickup
Hi all, Two of my colleague's have been having a bit of trouble with their VVX410s recently. When they pick up the phone is completely cuts off the call randomly. Here's the description they gave me of...
View ArticleCCX phone factory fresh how to not prompt for admin password
Hello everyone I apologize in advance if this has been asked elsewhere.. I searched for a little while and couldn't find it. I am very new with the Android-based Poly phones. Currently trying to work...
View ArticleHow do I add extensions for other people in the office to a VVX with zoom...
Hello, We just switched from Verizon to Zoom. We are trying to figure out how to get the extensions put back on the phones. Right now it only shows that person's own phone however there are some...
View ArticleHow do I add extensions for other people in the office to a VVX with zoom...
Hello, We just switched from Verizon to Zoom. We are trying to figure out how to get the extensions put back on the phones. Right now it only shows that person's own phone however there are some...
View ArticleVVX410 not showing park and blf VVX401 show them
HiI do not normally use the VVX4xx phones, so I have a limited understanding of why I can't get BLF and Park to show up on the 410. They show up on the 401 as expected. I am running 5.7.4.19...
View Articleno WiFi menu on Trio 8800 Teams
On our Trio 8800 running software 5.9.5.2982 it is no longer possible to access the WiFi menu Fortunately, before setting the Base Profile to Microsoft Teams, we connected the Trio 8800 to our WiFi...
View ArticleSpare part number for VVX x50 handset
Is there a spare part number for the VVX x50 series handsets? I need to order some replacement but all searches online come up with the handset for the VVX x00 series. I have tried that handset and...
View ArticleCan this icon be removed?
Can this icon be removed (see attachment) from the home screen? Poly Trio UC v7.0.0Thanks
View ArticleCONFIG PARAMETER TO RESET TO FACTORY DEFAULT
Hi, Is there a config parameter that we can push through a provisioning server that will trigger the phone to reset to factory default? Below are the required basic info: Phone Basic Information:Phone...
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