Can a service provider block your usage of the polycom expansion modules?
Seems my module is recognized but that is all I can't program, no way to do it. I tried all the ways in the manual, online video tutorials etc. Don't even have a directory called "Contacts". Phoned Shaw service provider and the jerk on the phone said unless I buy the expansion module directly from Shaw then it won't work and they will not help in anyway to get it to work. They said I have to send back the one I bought and rebuy it from them. Is it not just a display? "All signaling and powering comes from the host phone." (Wording is direct from Polycom's own Data Sheet)
They will not even ask a real technician how they work because end users aren't supposed to know that stuff. I asked if we need to upgrade our software to a better package ... nope every question which was many he just said no and would not forward me to anyone that could answer any of my questions. Said he was the one that knew all the answers Said also anyone else would tell me the same thing, but said he didn't know and when I asked to have a technician dispatched to our site to go over our system also said there is no valid reason for sending a tech out.
So it is quite obvious I don't have the correct software working on my phone. Whether it is blocked or not the right version I don't know because my serve provider technician would not let me speak to anyone else about it.
The expansion module is only a display.
Shaw will only upgrade my software if I buy the module directly from them.
I have a 280.00 brick in my office because it is no longer in new condition due to trying to get it to work for weeks calling so called tech's looking through manuals as time permits.
Any suggestions or similar experiences out there?