Warning Icon: Default Admin Password In Use
Whenever the phone is restarted or rebooted, a warning banner appears in the top-right corner of the LCD display on the desk phone. The warning message displays 'Default admin password is in use....
View ArticleView Corporate Directory Without Search
How can the Corporate Directory be viewed without typing in characters? That is, users want to be able to scroll through the Corporate Directory without character input to view the refined list....
View ArticleUnable to upgrade software SoundStation IP 5000
Hi,I'm trying to upgrade my SoundStation IP 5000's software to version 4.0.14.1580 so that I can use it with Zoom. The problem is that When I go to Utilities> Software Upgrade then select the...
View ArticleZTP Bulk provisioning
Hi Team, I need assistance with the ZTP on the option of BULK provisioning. When I created a CVS file, it works if I only add the MAC Address, Serial number, Polycom_UCS_Device, and the configuration...
View ArticleVVX 250 no ip
Hello, I recently purchased Polycom VVX 250 phone. The problem is - it does not get an IP so I'm not able to use it. Any solutions? Thank you in advance.
View ArticlePower Kit for RealPresence Trio 8800 and poly TC8
Hi Team, Power Kit for RealPresence Trio 8800 and Trio Visual+. Incl. 100-240V, 0.8A, 55V/36W, IEEE 802.3at compliant mid-span power injector for 10/100/1000 Mbps Ethernet. Ships with 2.5m/8.2ft power...
View ArticleFactory reset
Hi Team, Is there a way to factory reset a Polycom phone by the configuration file?Thanks and regards,Nancy
View ArticleWhen will UC 6.3.0.14929 be added to ZTP?
When will the new UC releases be added to Poly ZTP? In the following KB article written on 06-26-2020, it states that the release will be added to ZTP within 48-72 hours....
View ArticleSoundstation duo - switching between PSTN and SIP.
Hello!Please tell me.Soundstation duo is connected via PSTN and SIP at the same time.By default is SIP mode for out call. How to switch between modes PSTN/SIP if you want to make a call via PSTN and...
View ArticleHTTPS Provisioning Problem
I am trying to setup provisioning server using HTTPS, I have tested HTTP which is working fine. I am using Go-Daddy G2 certificate for my server and I have tried PolycomRootCA, as well as other...
View ArticlePolycom D230 Park Retrieval
Hey Steffen, I hope you are staying safe during these difficult times. I have a customer that is using a D230 and everything works fine but when we try to retrieve a park (*31 on our Freeswitch...
View ArticleVVX500 / 600 resets, freezes or screen goes blank on impact.
We have multiple VVX500 and 600 machines that display a wide array of problem when handles a bit rough. We have a VVX600 that will get a blank or distorted screen when given a slight tap (or when the...
View ArticleNo Voice when calling internally over LAN. VVX301
Good afternoon,Our organisation uses Polycom VVX301,Currently it is possible to make calls from and to outside world.However when I make internal calls over office LAN, both ends can't hear each other...
View ArticlePolycom Trio 8500 Long distance Pin Code dialing issues
I have some Polycom Trio 8500's running firmware 5.5.2.11338, i have also upgraded one to 5.9.1.10419. when i make a call the dial pad disappears and i dont have the option to dial Long distance codes...
View ArticlePolycom Trio 8800 Poly Cloud Services
Hi Everyone, I noticed there is a cloud status / Poly Cloud Services on the webinterface of our Polycom Trio 8800 Kits. We have a total of 8 kits in our environment and I was wondering what´s the...
View ArticleHidden 120 minutes timeout Polycom Soundstation IP 5000
HelloOur Polycom Soundstation IP 5000 interrupts call after 120 minutes. We thought, our cloud telephone system distributor was responsible for this issue. But they said, the phone is interrupting the...
View ArticleLink Poly Trio C60 Address book to CUCM contacts directory
Hi, is there a way to link or configure Poly trio C60 to get the users ' contact details from Cisco CUCM server? Thank you,
View ArticleSoundstation Duo "error application not present"
Dear Community, We have a soundstation duo phone - since last week it shows the error message "application not present". I cant enter the menu to reset it to factory. I also tried to enter the setup...
View ArticleVVX 350 - How to configure maximum potential speaker phone volume limit to...
Hi, I'm looking through all of the config values but I can't find one that puts a max value threshold on the speakerphone volume. For example, if the phone currently has a range of 0(Lowest) -...
View ArticleVVX 250 Provisioning Issue
I'm trying to provision a new VVX 250, but I can't find the setting. After rebooting the phone, hitting cancel, entering the admin code 456, there is no setup menu option. There is a Factory Reset...
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