REST API and DTMF Tones
Hello!Is it possible to introduce a pause when sending DTMF tones using WebCallControl.SendDTMF REST API? It appears that all digits are sent in rapid succession which is not recogized by many...
View ArticleOpus codec issue after placing calls on hold
Hi, I've tested with:VVX311/VVX411/VVX250Tested with firmwares: 5.8.3.2414 / 5.9.2.3446 / 5.9.3.2857 / 6.1.0.6189 Attached is a quick picture of a sample packet capture Only when using opus codec, not...
View ArticlePolycom vvx 500 Only one Line Available / working
I have a Polycom vvx 500 connected to a POE injector connected to the internet.I currently have two existing VOIP accounts with different providers that previously worked with one two line cisco IP...
View ArticleExpansion Module - BLF URI Subscription
Hi, I have a VVX 411 with an expansion module installed. I am connecting to a BroadWorks system and using "attednant.URI" to setup the BLF. The subscription is working fine but the list of monitored...
View ArticleVVX-250 OBi Edition Revert to UC
Is it possible to revert an OBi-Edition VVX-250 to the standard UC software and interface?
View ArticleProblem with truncation of long numbers on VVX300
We have a VVX300 which we have programmed, after factory reset, for SIP calls. The UC Software Version is 5.2.0.8330 and Updater Version is 5.4.0.8782. Whether we use the default US Digimap, a UK...
View ArticleVisual+ Camera Issue - Log Shows Error
I have a Trio 8800 paired to a Visual+, and have been getting complaints from the user stating that on occasion their local camera feed gets lost, it was stated that this can happen while in calls as...
View ArticleTrio 8800
Hi,I have a customer that presnetly has an Avaya CM 6.3 and they are indicating that the phone does not register, all the release notes so far indicate that the Trio 8800 is only supported on release...
View ArticleVisual Plus 2nd Monitor
Hi,we have Trio 8800 with visual+ can i connect it to 2nd monitor from USB to HDMI adapter through visual+(usb port)?
View ArticleDTMF is not working for Trio 8800 once the call is connected
We are using Polycom Trio 8800UC Software Version 5.9.0.11421 This phone is registered to CUCM (System version: 11.5.1.13901-3) as third party SIP phone. When we dial to external numbers call gets...
View ArticleShared LIne Appearance Question
Good Evening, I am already pretty sure of the answer but was looking to make sure.We have an SLA configured with 3 lines and there are 4 delegates. 3 of the phones are located in one office and the...
View ArticleTrio 8800 ScreenCapture - 404
Hi everyone, I seem to be unable to capture the screen on my new Trios 8800.I upgraded each of them on version 5.9.0.11421, activated the option on the config files with up.screenCapture.allowed="1"...
View ArticleExpired cert provisioning
Hello everyone, I have strange issue with my provisioning system. I have built FTP server to deploy configuration to my VVX phones. A couple of days ago the phones have logged out and couldn't log in...
View Articleconfiguring polycom speeddials (attendants ) makes phone reboot
attendant.resourceList.1.address="54564654" attendant.resourceList.1.label="milan suthar" attendant.resourceList.1.type="normal"configuring above settings for speeddial makes phone reboot only when it...
View ArticleTrio Visual Pro default password
I upgrade the firmware on a newly deployed Trio Visual Pro and can no longer log into the web admin console. What is the default usernamd and password for the Visual Pro admin console? Thank you
View ArticleActive Call - Screen Size Adjustment?
Is there a way to control screen size? The Active Call screen hides about 1/3 of the buttons. Is there a configuration option for making this thinner so it doesn't hide as much? Compare to yealink,...
View ArticleStruggling to update IP335 and IP550
I've tried, I really have. I feel like I've read every linked FAQ on this subject and I am still no closer to updating these phones.Purchased a refurbished Soundstation IP550 and IP335 to use with...
View ArticlePolycom VVX411 busy lamps constantly show as red after weekend
We have Polycom VVX411 phones set up with busy lamps. They work Monday to Friday throughout the week, however when it comes to the morning of the Monday after they've not been used for 2 days, the busy...
View ArticleContact directory is being removed when the Polycom VVX411 is restarted
The users save contacts to the directory, on the old provider, the phones will keep this list when they are restarted. However we have recently moved the phones to another provider and the contact...
View ArticleVVX500 boot loop on Cisco switch, but boots fine on Extreme Switch
We have well over 200 VVX 500 phones in deployment. We had one that begun a boot loop out of the blue. That phone's since been replaced but I have the faulty one on my desk. I was poking around and...
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