Hello Guys,
Complete noob here, please bear with me.
We use Phonebooth phone service with Polycom 335 phones for our office. We also use CallRail for call tracking.
CallRail has a feature where when it forwards a call to our Phonebooth service, we must press 1 in order to answer the phone (so VM doesn't pick up). The problem is, CallRail is not recognizing that we're pressing 1 when we do it on our PolyCom 335. Pressing one on our cell phone or landline works fine though.
I tried to get help from both Phonebooth and and CallRail, but neither could point me in the right direction.
Is there a setting or something that I can do so other systems recognize pressing 1 on our Polycom 335 keypad?
Thank you in advance.