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Retrieve voice issue

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I bought a branch new soundpoint IP 335 phone today.  I manually provisioned the phone and registered it onto my elastix 2.4 server. The phone seems to be working just fine except for retrieving the vmsg.   

The server vmsg is enable (by default) and the code to access the vmsg is "*97".  I can retrieve my vmsg on using my other old phones.  When I tired to do the same on this new phone, it converts the "*9" to a dial-tone instead.  I'm unable to retrieve my vmsg on this new phone.  How do I disable this "9" function?

 

K.


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