Hello, I have a Trio 8800 fw 5.9.0.11398, generic profile, integrated with OTD. I am using OTD integration with service account and passtrough authentication. My exchange server on the Trio is https://otd.plcm.vc/EWS/Exchange.asmx and on the Trio I configured the username and password of the O365 room mailbox that I want to connect. Everything works fine, on the OTD panel I see the Trio connected to OTD and OTD connected to O365, calendar events are visible on the Trio and I am able to join meetings.
All works fine until an event is cancelled. As an example, if from my personal mailbox I create an event and invite the room, it is correctly displayed on the Trio.... then from my Outlook I delete the event (and send the cancellation) and a few seconds later the Trio raises the error
"Failed to connect to exchange server: re-enter credentials to access exchange services"
Logs on the Trio say:
0718120448|pgui |4|00|onNetworkError: error occurred 204 0718120448|pgui |4|00|New credentials needed for accessing Exchange Web Services, deactivating to wait for new credentials 0718120448|pgui |4|00|Stopped access token service 0718120448|app1 |4|00|EC has failed to authenticate with server 0718120448|pgui |4|00|Exiting EC for sign out.
The OTD panel shows Trio connected to OTD but OTD not connected to O365 with the error "calendar access not permitted". If I go on the trio, settings, basic, login credentials and I press submit without changing anything, it works again.
with the following settings
exchange.ADerror.retryCount="2" exchange.ADerror.retryPeriod="10" exchange.error.retryCount="2" exchange.error.retryPeriod="10"
but did not solve the issue. Honestly I do not know if these setting are correct.
Thank you for your help.