Brand new VoIP user, so pardon my ignorance here. I've searched through FAQs, but can't find the answer to my specific question.
We use VVX 410 and 501 phones with OnSIP. When transfering calls, instead of seeing the list of lines in the office, we first see a list of SIP addresses. We have to choose Lines to see the users instead. After doing searches on this, there are articles on using a feature called "up.OffHookLineView.enabled" to make the Lines view the default when off hook. Sounds like what we need.
The problem is, I can't figure out how to enable or change this parameter. I've looked through several user and admin guides, but they all seem to assume that you already know how to do this. I figured out how to connect to the phone via the Web Configuration Utility, but after looking through all the settings there, I can't find it there either.
So I just need to know how to enable this feature. I asked OnSIP about it, but they claim it's a Polycom issue, not an OnSIP issue. I'm looking for enough detail to know what menu on what device I need to go into, and then where to find such parameters so I can change them.
Thank you for your help.