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Polycom Trio 8800 not provisioning

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Hi,

 

I wonder if someone could help me out, going round in circles. I set up provisioning server(https), been playing with this for a few weeks. Couple days ago it looked like it was going ok, about half the Trios were grabbing latest firmware and updating. Then they stopped.

 

At this present time, all I want provisioning server to do is to update trios to the latest firmware. We don't provision that many new rooms so I'm not even bothered about the common config file for trios being accurate. I added all current configs to the root of provisioning server in 'macaddress.cfg' format. Followed  guide as well as SteffenBaier's.

 

I added log file from Trio that won't update firmware. Strangely enough, I have test trio on my desk, which I reset to default factory settings, rebooted, added certificate and provisioning server details, rebooted and it picked up its settings from provisioning server ok. Another trio on the same site won't, although I didn't try resetting it to factory settings. That said, most of the rest of them are spread our across our global offices which do not necessarily have IT presence so resetting to factory is out.

 

Device: Trio 8800, firmware 5.5.2.11338. DHCP server option 160 set, ntp and time offset set

 

I can browse to the https directory, so that bit works. As I said, about half the trios are ok.

 

Puzzled.


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