I am transitioning from an old InterTel TDM PBX to 8x8 cloud VoIP service using Polycom IP 500/560/670's. The old InterTel system intercom function which everyone likes not only turns on the speakerphone but the mic. Connecting to the IP 500/560/670 via a browser, there is a function in Additional Preferences --> Auto Answer to to enable/disable microphone mute. Neither setting makes a difference. When I place an intercom call, the speakerphone answers but the mic is muted.
Everyone likes the ability to intercom without having to touch a button on the phone. While using 8x8 VoIP service, is there any way to configure the phone to not auto mute the mic when making an intercom call? Any advice would be greatly appreciated.